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Some files/folders don't sync from the web to my Windows desktop app.

Dear all,

I need some help to get my files to synced on my laptop.

I'm using Windows 11, and the icon in the task bar informs me that all my files are up to date (properly synced).

The windows explorer says that some (not all) dropbox folders haven't synced yet.

Everything looks fine on the website.

Some files and folders are on the website but not on my hard drive.

I have not exceeded the storage limit.

I've used Windows7 to create the files and folders that are not syncining. So there shouldn't be a problem with characters.

How can I get the files to sync on my Windows11 laptop?

I've tried restarting the computer.

I've tried stopping and restarting the synchronization.

All help is much appreciated,

Juergen

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JuergenLandes

Thanks Nancy for getting in touch.

I just uninstalled and re-installed dropbox. Previous users had tried this and it didn't solve their problem.

It seems to have worked for me!

And yes, I have all my folders set to be available offline and everything to be synced at all times.

The taskbar icon now says that dropbox is syncing more than 25.000 files.

Best,
Juergen

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Nancy

Hi @JuergenLandes! Thanks for your post.

Can you send me a screenshot of what you see when opening your File Explorer > Dropbox folder, so that I may have a visual?

As for the folders you’re not seeing on your desktop app, have they been unchecked in your selective sync settings here?

Let me know when you have more info.

JuergenLandes

Thanks Nancy for getting in touch.

I just uninstalled and re-installed dropbox. Previous users had tried this and it didn't solve their problem.

It seems to have worked for me!

And yes, I have all my folders set to be available offline and everything to be synced at all times.

The taskbar icon now says that dropbox is syncing more than 25.000 files.

Best,
Juergen

Theresa

Hey there @JuergenLandes , and welcome to the Dropbox Community 🎉.

I’m so happy to see that after a reinstall and update, your files and folders are now syncing properly which is great news. Huge thanks to Nancy for her help and suggestions in getting things sorted. 💙

Now that everything’s back on track, I’d love to hear how you use Dropbox in your daily routine. 😊 I’m Theresa, one of the Community Managers here, and I’m always curious about different workflows 👩‍💻. If you're open to sharing, your insights might even spark some handy productivity tips or ideas we can share with you or ideas that we can pass along to our internal team 🚀.

Looking forward to hearing your thoughts✨.

T 😺 (Dropbox Community Manager)