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Print screen not saving screenshots on Windows 11 23H2

Old laptop with Win 10, press print screen and it saves the screenshot in my screenshot folder no problem.

New laptop has Win 11 on it. I disable the Use Print Screen to open screen capture in the OS keyboard settings, I have the save screen shots directly option toggled on in dropbox/backup settings. I have turned it off and on, I have killed the dropbox app and restarted it. Still doesnt work.

Any plans to fix this issue? Kind of a big deal been using this feature for years and if it no longer works this might force me to use a different solution for my cloud needs.

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Crasvox

Never mind, it was OneDrive's similar feature that was interfering. Once I disabled that Dropbox saved screenshots again as normal.

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Crasvox

Never mind, it was OneDrive's similar feature that was interfering. Once I disabled that Dropbox saved screenshots again as normal.

Jay

Hi @Crasvox, thanks for messaging the Community.

This information should help other users who might be experiencing similar issues.

Enjoy your week ahead!

Theresa

Hi @Crasvox, I am glad to see you figured out your issue. Thanks for coming back and letting us know and hey, welcome to the Dropbox Community 😁.

I am Theresa a Community Manager here at Dropbox HQ 👩‍💻. You might see me buzzing about the Community, I love to hear all about how our members use Dropbox on the daily 🙌.

If you are open to sharing your Dropbox story, please let me know.

T 😺 (Dropbox Community Manager)