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My uploads are extremely slow. Can you help?

My upload speed is 23 MBs and usually I can upload 98 Gigs in 2 hours. I have been doing this for 6 years as a professional photographer and now my business at a complete haul with this issue. Any help would be appreciated. FYI, we do not use the Deskstop version just Web version and it;s been fine, we have a 1TB left is space.

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Nflight

Mine too!!!! I have done everything tonight to fix the upload speed. It’s ruining my night! I have 600+ more pictures to upload and it’s taking forever!!!!!!!!

Leighton

I am having to use Sharefile

Jay

Hi @Leighton, @Nflight, thanks for bringing this to our attention.

Could you try switching browsers to see if this helps?

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Let me know how it goes.

Nflight

I did all those steps you mentioned and finally switched to gdrive

Leighton

This did not work for me either. I tried this a couple of night ago with your chat person!

Walter

Sorry to hear about this @Leighton

Since you've already contacted our support team about this, could you share your ticket ID so that we can look it up in our system too?

Leighton

Ticket #24814474

Hannah

Thanks for the ticket number, @Leighton.

I see that your case is with our specialists already.

I have passed your comments along to the colleague working on your case and also raised the priority of your ticket, so it will be expedited as quickly as possible.

If you need anything else, let us know.

richard_duffy

Hannah, we are also experiencing the same issue as documented here from our data centers in the US and Australia as well as from another cloud hosters data center..

We tried Chrome and Edge and the data centers have no bandwidth throttling or throughput issues on the pipes.

It is currently unusables telling us it would take 4 days to upload a 15GB file and timing out anyway after 30 minutes

Jay

Hi @richard_duffy, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

richard_duffy

I have just done this and now waiting for a reply

itsTYT

Same thing happening here