My Dropbox desktop app is stuck syncing 66 files on my macOS Sequoia.

Hi @andreasgrill, thanks for posting here today.

If you open your desktop app via the Dropbox icon in your menu bar, can you see which files are currently stuck syncing?

I’d also like you to right-click on your local Dropbox folder directly, select “Get info” and send me a screenshot of the next window you’ll see.

Let me know when you’re ready.

paulbeesley

My Mac Sonoma 14.6.1 is doing the same thing. Has been stuck for weeks at 108,000+.

I've followed instructions to delete app but it doesn't go away.

What can I do

Paul

Hey @paulbeesley! Sorry to hear you’re having a similar issue.

What’s the app version of your Dropbox app?

Can you follow these steps and send me a screenshot of your Dropbox folder’s properties?

Finally, did you take any actions on Dropbox right before the issue started?

paulbeesley

It appears that we scared it - syncing has completed.

Thank you.

paulbeesley

For some unknown reason it has completely synched.

Thank you.

Hello @Nancy

For some reason the little paperclip attachement button doesn't work.
Also when I try to drag in the screenshot it says File Not Allowed as a warning from the browser? I've tried both in Safari and Chrome.

Also the link you're referring to further below takes me back to this page.

"Can you follow these steps and send me a screenshot of your Dropbox folder’s properties? "

thank you

Hey from me too @andreasgrill - thanks for the update on this.

Could you try copying and pasting your screenshot in your reply box instead and let us know if you get the same results?

@Walterthat worked thank you.
@Nancyhere's the screenshot you requested.

Glad to hear that and thanks for the screenshot too @andreasgrill - much appreciated.

Can you please send us another one to see the Dropbox desktop app's exact status as shown in your menu bar at the moment?

Have you tried fixing your hardlinks and permissions by any chance since you noticed this issue?

I tried fixing hardlinks but when I click fixing permission nothing happens.
Still the same 66 files.

I see, thanks for letting me know about this @andreasgrill

Can you click on the app's icon and let me know if you see any sync issues reported in the relevant tab ('view sync issues' option after clicking on your avatar)?

Also, have you tried logging out of your account and then back in via the app's preferences?

Are you able to navigate to your Dropbox folder and find the files that haven't synced yet by their syncing icons?

Hello @Walter

No sync issues.

I've tried logging out, I'll try again.

I can see the files but not interact with any of them since they have the blue synching icon next to them.

So you're unable to copy or move them out of your Dropbox folder and then back in @andreasgrill?

@WalterI can move them out, but when it copies to the desktop, the file is inoperable because it's Zero bytes

Theresa

Hi @paulbeesley and welcome to the Dropbox Community. I am glad to see your files have fully synced. Thank you for updating us, it’s members like you who keep this Community so vibrant 🙌.

I’d also love to hear how you’re using Dropbox in your workflow, that's if you're open to sharing. 🤗 It’s always inspiring to learn creative ways our members use Dropbox, it’s a great way to share tips, spark ideas, and even bring insights to our team. 💡

Looking forward to hearing your story 💌

T 😼 (Dropbox Community Manager)

@Theresamy issue isn't fixed though.
I was the one starting this thread.
Any news on that end?

Hi again, @andreasgrill! Thanks for all the extra info you’ve provided so far.

From what I can see on the screenshot you’ve attached from your Dropbox folder properties, it currently contains more than one million files, which could be related to the issue you’re currently having (in general, syncing more than 300k files locally on your desktop app may cause performance issues).

Can you clarify if most of these files have been set as online-only, by any chance?

hello @Nancy
yes, correct the majority of these files are online-only.