I can't sync folders to my computer after my hard drive crashed

programthink

My hard drive containing the folders mapped to my local drive was broken, so I reinstalled Dropbox on another hard drive on my computer. But when I wanted to remap the folders to the local file explorer, there was a problem. Specifically, I wanted to map the folders to the local drive and save the data to the cloud, but I couldn't do it. I could only download the data to the local hard drive to see the folders saved in the cloud in the local file explorer; that is, I couldn't "save data only to the cloud" when I right-clicked my mouse.

I use a Windows 10 laptop, and my email account is in a family group.

Jay

Hi @programthink, thanks for bringing this to our attention.

 

Could you clarify in more detail the exact layout of how you originally installed the Dropbox folder (as in, using drive letters or names) before and after this change occurred?

 

Are you using the Dropbox Backup feature? Screenshots of the Dropbox folder and the options you get when right-clicking would also be appreciated.

 

This will help me to assist further!