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Dropbox app on Fedora KDE 41 stuck on "Connecting..."

I have just installed Dropbox on Fedora KDE 41 and logged in to my Dropbox account. I can put files in the Dropbox folder and they get uploaded. However, when I right click on the taskbar icon the top item in the menu is stuck on "Connecting...". There is no notifications of anything uploading or downloading so it is impossible to know if everything is working without logging into my Docker account on the web and checking. What should I be able to see in that menu instead of "Connecting..." and how do I fix it so I can keep an eye on what Dropbox is doing?

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Megan

Hey @timb75, let's jump right into this!

Have you ensured that there's no antivirus, a firewall or even a VPN/proxy setting that could be causing this?

I'd also love to know the version of our app that you're using on your end, please. If I were you, I'd make sure that the device I'm using also meets all the necessary requirements.

Let me know more, and we'll take it from there!

timb75

Seen other posts suggesting to check the output from the command "chattr -R -i ~/Dropbox". I've tried this and there is no output at all from this command.

The icon does flash when it is syncing but I would like more notifications than this which it doesn't do. There is a notification menu which suggests I should be getting more detail about what is syncing but I am not. I assume this is related to the menu only showing "Connecting..."

timb75

Your necessary requirements suggest it doesn't support KDE so just for testing I hve switched to Gnome. This is actually even worse because there is now no icon at all. The necessary requirement suggest it needs an extension called TopIcons which is incompatible with the latest Fedora/Gnome so cannot be installed. This is a mess quite frankly.

Other than that on Gnome and KDE I have all the other necessary requirements.

I am using the latest version of your Dropbox rpm package. No antivirus, firewall, VPN or proxy. As I said, the files sync okay, there is just no notification of what is going on and on KDE the menu just displays "Connecting..." even though it is obviously connected.

Walter

Thanks for the additional information there @timb75 - much appreciated.

Could you maybe send us a screenshot of what you get on your end so that we can have a visual too?

timb75

The screenshot of the menu would be exactly the same as one in this 3 year old topic I just found.

https://www.dropboxforum.com/discussions/101001014/solved-ubuntu-22-04-dropbox-is-always-connecting-/599988

And the "solution" in that topic (which isn't really a solution anyway) doesn't work. Looks like a 3 year old bug which, to be honest, makes me think that Linux support is half baked at best.

Hannah

Hey @timb75, thanks for the additional info.

Can we send you an email, so we can take a closer look into this?

maxxll

I have the same config and same problem.

It's not intermittent, it never worked after login in and the initial sync.

Hannah

Sorry to hear that, @maxxll.

Just to confirm, does the device meet the minimum requirements for the Dropbox app to work correctly?

maxxll

Hi Hannah,

yes I have a recent install of Fedora 41 kept up to date on a 2yrs old PC. Nothing exotic or deviating from default settings etc..

Nancy

Hey @maxxll, have you reinstalled the Dropbox app in the meantime and it made no difference?
If you haven't, and you want to try it now, please make sure you’re not on a free Basic plan with more than 3 devices currently linked.

elessard

Same Issue here. Currently i have 2 laptops:

one with KDE 5 that works
one with KDE 6 that has issue

Btw, even if the system try still shows "Connecting", the files synch is working. It's just annoyng that i can't stop synching or open the folder, etc.. from the sys try.