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Issue restoring a backup from Dropbox down to my computer

Dear dropbox,

This is my first time using this service, even though I have heard about it for a long time. My PC was recently compromised so I had to use some sort of online backup service, as I couldnt use normal Windows backup. So I backed up nearly 200gb of my essential folders such as dekstop downloads etc.

Upon having a freshly installed Windows 11, I try now regain my files and put them back onto my device. But what am I met with? Absolute brain damage. 1. Why on earth is it so difficult and confusing, to simply DOWNLOAD THE FILES BACK TO THEIR RESPECTIVE FOLDERS, that they literally synced from. Why is it I try to restore my backup, and it tells me its going to create another bloody backup for what???? Then instead of downloading my files back to my local folders, it creates more backups, syncing for no reason like its under the influence of class A drugs, and is confusing my applications.

For instance as I produce music, I used FL studio. Because of this amazing service, FL studio now has not [removed] Idea what files are what, in fact now im struggling to get the application to load, because of some stupid ass sync mark on the application. And if I DONT sync them they literally wont run. I click on the files and select "make available offline" repeatedly and nothing happens.

As you can probably tell I'm close to losing it. Please can anyone give me advice as I simply just want to take my files FROM dropbox, BACK to my computer where they are "syncing" from, because apparently dropbox is incapable of such basic asks.

Thanks

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Comments

JoJ0_777

I have genuinely never experienced [an application like this] in my life. What I thought would be a simple backup programme to store my files as my system was hacked, so I then factory reset, install windows 11, and thought this was just going to download everything back into their respective folders......

Instead I have annoying "cloud folders" that have all my information inside, every time I try to [removed] restore my backup, for some strange reason it decides to create MORE BACKUPS. Im just sitting back and watching it go like Im working with a special needs child. What on earth is this. I cant even tell what are my local files anymore. My local files wont open, I now have about 5 backups I never asked for, and my applications not running properly

JoJ0_777

Mate....After I did the first step, now suddenly the "View backups" option no longer exists, and therefore I cannot restore my files😂. Crappiest app I have ever used. I even paused sync

Nancy

I’m sorry to hear about the situation, @JoJ0_777. To clarify, does the option reappear when syncing has been resumed?

Other than that, I’d like to know the current syncing status and app version of Dropbox on your computer.

JoJ0_777

My App version is "211.4.6008". And I dont even know whats being synced anymore. It justs says its syncing over 30k files at the bottom, and no option to restore backup. I stop and start, restart the app. Nothing

Jay

Hi @JoJ0_777, thanks for the update. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.