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I'm seeing a green checkmark next to my Mac folders, even though their files are still syncing.

I've been in contact with support about what I was convinced was a bug. But they are suggesting it's expected behavior.

Before, if you had a folder with some files still syncing to the cloud, the icon on the folder would show a sync-in-progress-icon. Now it's showing a green checkmark. This makes me very confused every time.

I think the icon on the folder should reflect the fact that not all files have been synced to the cloud.

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Comments

Hannah

Hi again, @Manne Kjellander.

Your comments about this have also been passed along to our team internally.

Can you also give us your ticket number for the communication with our support team?

Thanks.

Manne Kjellander

Ticket #24496009

Nancy

Thanks for the ticket number, @Manne Kjellander! Out of curiosity, do you have any files that are still in the process of being synced on your desktop app?

What’s the syncing status and app version of the Dropbox app you see at the moment?

Manne Kjellander

Hi! All the folders/files at the root of my Dropbox have a green icon. However I can't be sure there are no files in subfolders that are still syncing, precisely because of the problem described above.

Syncing status is "Updating 448 files" (my direct translation from Swedish GUI), but I think that is because it's backing up an external drive. Cant' be sure though.

App version is v213.4.4597