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I don't see my external drive backup files, even though the backup is completed.

It's my first time using Dropbox Backup and I wanted to backup my external hard drive before I change the settings on it. On the Dropbox Backup homepage, it says backup is completed, but when I click to view backed up files, only my folders are there and nothing else. I've checked on multiple computers and still nothing. Please help.

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Nancy

Welcome aboard the Community, @borii!

To make sure we’re on the same page, have you checked your Backup page online and none of your files are there?

Let me know and we’ll take it from there.

borii

Yes. Only my folders are there. All my folders say 0 items.

Hannah

Hey @borii, have you restarted your computer, to see if that makes any difference?

If not, can you send us a screenshot showing that your backup appears as complete?

borii

Screen Shot 2024-11-06 at 3.09.22 PM.png

Here you go.

Hannah

Thanks for that, @borii.

This is strange, because it does show that the backup is almost 33 GB.

Can you send us a couple of screenshots showing the discrepancy between the actual hard drive and what you see on the backups page, please?

borii

Screen Shot 2024-11-06 at 6.28.49 PM.png

Screen Shot 2024-11-06 at 6.29.21 PM.png

I crossed out my folder titles for privacy but I have a lot of files and all I'm seeing on Dropbox is 0 items.

loius0044

If you cannot see your backup files on your external drive even after receiving a notification that the backup is complete, there may be several reasons for this issue. First, check if the backup files are stored in a hidden folder or within a subdirectory that may not be immediately visible. Ensure that the external drive is properly connected and recognized by your computer, as connection issues could prevent the display of certain files.