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I can no longer access Dropbox through Finder on macOS Sequoia 15.0.1.

dcross

Did this update by Apple break dropbox? Can no longer access through the finder.

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DBX_Pedro

Hi @dcross,

Thanks for reaching out. Welcome to our community.

We have users using the Mac OS Sequoia. What is the error message you are receiving at the moment?

We can take it from there.

djfriend

I am also not able to use my Dropbox desktop app. When trying to access, the message is 'The application "Dropbox.app" can't be opened'. I also cannot locate this app in the app store on my MacBook, so it cannot be reinstalled. It was migrated to a new Mac that had Sonoma 15 already installed.

DBX_Pedro

Hi @djfriend,

Thanks for getting in touch.

Could you share with us a screenshot of the error message?

Also, is the firewall enabled? In some cases, we had to work around this issue.

Once we have that information, we can go from there.

djfriend

The firewall is inactive, and when trying to launch the Dropbox app I receive the message 'The application "Dropbox.app" can't be opened.' The sync to my hard Screenshot 2024-10-21 at 07.17.07.png drive does not work.

Tamauro

I'm using macOS Sequoia 15.0.1 and I'm also experiencing issues. Things are definitely not working like they used to.

dcross

Returned to finder window after a reboot. Maybe didn't get a clean reboot after installation of OS update. Things seem normal now.

DBX_Pedro

Hi @djfriend,

Thanks for confirming that.

I will then pass this to a internal team.

Is it ok to reach out to you to the email linked to this account?

We can take it from there.

DBX_Pedro

Hi @Tamauro,

Thanks for reaching out to us. We are sorry to hear you are experiencing some issues with this.

Can you please also confirm if the firewall is active at the moment?

Is it ok to reach you in the email linked to this account?

djfriend

yes, please email me.

bartread

Hi there,

I'm having a similar problem. In my case:

The Dropbox app is running and syncing, however
Dropbox is no longer visible in Finder and the only way I can get to Dropbox is via the app

This has happened after I recently upgraded to macOS Sequoia 15.1 on my M3 Macbook Pro. Firewall is active. Dropbox client version is 212.4.5767.

Can you advise how to get Dropbox back into Finder, please?

Many thanks,

Bart

Megan

Hi @bartread - sorry to hear you're having issues with this.

Could you please double check the version of the app that you're using? I'm asking because we're currently on either 212.3.5724 which is the Beta one, or the 211.4.6008 which is our stable version.

Also, can you take a look at the app's preferences and let us know your Dropbox folder's location as shown in the sync tab?

Did you try reinstalling the app since you first noticed this by the way?

Let us know and we'll take it from there!

Kathy O

there is no error message - just the folders / file names in dropbox are not showing up when searched for in finder

Kathy O

I have tried re installing the dropbox app, turning on firewall ( it was off), removing apps from the spotlight and then re adding it, re starting the computer - NOTHING is working... so frustrating!!!

I'd like to share a screen shot - but the paperclip doesnt do anything.....ugh

Nancy

Hi @Kathy O, sorry to jump in. You can attach your screenshot here by clicking on the camera button, as shown below:

The paperclip should allow you to attach links to the forum and not images/screenshots.

Justmartha

I can see my folders and such in Finder, but trying to use Finder to search within a specific Dropbox folder, rather than just on "This Mac" no longer works. Sequoia 15.1.1. I am really reluctant to uninstall and reinstall because I keep everything in Dropbox so I can work from any device, and resyncing takes hours if not days.

Kennyboygolf

I am having the same problem and it is costing me money. I can see all my client files on the desktop app, however, when I try to access the file I get the message "could not connect to Dropbox. Dropbox support is not helping. I have upgraded my account thinking this would help, it didn't. I am using OS 15.1.1

Megan

Hey @Kennyboygolf, thanks for posting here!

Would you mind sending over your app version, please? You can find this by hovering your mouse over the little Dropbox icon on your menu bar, next to your WiFi.

If you have a screenshot of the error you mentioned, it's more than welcome in order for us to have a visual too.

Keep me posted, and we'll take it from there!

catharinet

I am having similar trouble: "the application Dropbox cannot be found" . I fixed it before (can't remember how) on Sequoia 15.0.1. Now on 15.1.1. Getting sick of this. Here's the error code:

bn.BUILD_KEY: Dropbox

bn.VERSION: 213.4.4597

bn.constants.WINDOWS_SHELL_EXT_VERSION: 77

bn.is_frozen: True

machine_id: 294fb9d7-e136-5bb3-8809-1258c8ec1f53

pid: 2577

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='catharine', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Catharine Gibson', pw_dir='/Users/catharine', pw_shell='/bin/bash')

effective_user_info: pwd.struct_passwd(pw_name='catharine', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Catharine Gibson', pw_dir='/Users/catharine', pw_shell='/bin/bash')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])

DYLD_LIBRARY_PATH: None

cwd: '/'

real_path='/'

mode=0o40755 uid=0 gid=0

parent mode=0o40755 uid=0 gid=0

HOME: '/Users/catharine'

appdata: '/Users/catharine/.dropbox/instance1'

real_path='/Users/catharine/.dropbox/instance1'

mode=0o40700 uid=501 gid=20

parent mode=0o40700 uid=501 gid=20

dropbox_path: '/Users/catharine/Library/CloudStorage/Dropbox'

real_path='/Users/catharine/Library/CloudStorage/Dropbox'

mode=0o40700 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

mode=0o100755 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

not found

parent not found

tempdir: '/var/folders/9x/cfnkz9tj5jd1_hy42m_0vl5m0000gn/T'

real_path='/private/var/folders/9x/cfnkz9tj5jd1_hy42m_0vl5m0000gn/T'

mode=0o40700 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

Traceback (most recent call last):

File "desktop/dropbox/client/main.py", line 5911, in _setup_root_for_account

File "desktop/dropbox/client/main.py", line 6140, in _get_root_for_account

File "desktop/dropbox/sync_root/helpers.py", line 523, in get_root_for_account

File "desktop/dropbox/foundation/futures/basic.py", line 874, in result

File "../mac_arm64_dropbox_virtual_env/lib/python3.8/threading.py", line 890, in _bootstrap

File "../mac_arm64_dropbox_virtual_env/lib/python3.8/threading.py", line 932, in _bootstrap_inner

File "desktop/dropbox/db_thread.py", line 96, in run

File "<string>", line 1, in _x__db_thread__sleep_thread

File "desktop/dropbox/db_thread.py", line 36, in set_name_and_run

File "../mac_arm64_dropbox_virtual_env/lib/python3.8/threading.py", line 870, in run

File "desktop/dropbox/foundation/runtime/__init__.py", line 676, in decorated

File "desktop/dropbox/foundation/futures/sleep/__init__.py", line 163, in _run

File "desktop/dropbox/foundation/futures/basic.py", line 704, in set_result

File "desktop/dropbox/foundation/futures/basic.py", line 667, in _on_post

File "desktop/dropbox/foundation/futures/basic.py", line 1050, in _stage1

File "desktop/dropbox/foundation/futures/basic.py", line 421, in _then_callback

File "desktop/dropbox/foundation/futures/helpers.py", line 436, in <lambda>

File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 1043, in _get_mount_path

dropbox.mac.internal.MacError: [Errno 4097] Error Domain=NSCocoaErrorDomain Code=4097 "connection to service named com.apple.FileProvider" UserInfo={NSDebugDescription=connection to service named com.apple.FileProvider}

Hannah

Sorry to hear about this, @catharinet.

Is this what you see when you try to open the Dropbox folder in your Finder? Or if not, when are you getting this error?

Also, do you have a small Dropbox icon in your menu bar? And what do you see when you hover over it with your cursor?

Beth122

this is also my problem

Kathy O

I ended up deleting Dropbox from my computer and reinstalling it - that seemed to work

Megan

Hey @Beth122, thanks for posting here!

Have you tried any troubleshooting steps on your end? What about trying what @Kathy O suggested, and seeing if that works out for you too?

If not, don't hesitate to let me know!

Beth122

thank you-- I think that fixed it.

catharinet

Yes, that has worked for me, but not as a permanent solution, and I am tired of having to do it.