Dropbox is stuck indexing on my Mac device and fixing permissions throws an error.

JabbaDaHun

I just noticed that syncing stopped in the past few days when some new files weren't being synced from my Mac to Dropbox. From searching here I found the recommendation to Fix the Hardlinks, which I did but it did not help (Indexing has been stuck at 259,623 for the last 10 hours). 

I also tried to Fix Permissions but it failed and the error message said to contact support.

It looks like version of my Dropbox app is v206.4.6506

 

 

JabbaDaHun

Hi @Nancy - I had restarted multiple times prior to posting here. But while I was waiting for a response I scoured the forum and saw the advice to trash the settings via the Terminal and did that, which resolved the issue.

 

What's weird is that a few months back I'd received a notification that Dropbox needed to move the folder to a different location (something like [username]/library/cloudstorage/Dropbox) and after the settings were reset, Dropbox went back to the original folder location ([username]/Dropbox).

 

So maybe it was just the weird location (which might be related to backing up my Mac files in addition to the Dropbox folder).