The context menu is missing in my Windows device.

Hi @Andrew1705, thanks for posting here, let's have a look!

When did you start noticing this behavior?

In regards to your context menu not working, can you clarify the app's current syncing status, please?

Also, have you tried quitting the app, and then signing in again?

Keep me posted, and we'll take it from there!

Morning @Megan thanks for picking this up.

Hard to say when I first noticed it to be honest, I would say it was probably 6 or 8 months ago possibly after one of the upgrades but I can't be certain. I've tried the things I've found on this forum since then and none of them have resolved it. When I tried again over the weekend I noticed that it seems to be the first time I right click in a DropBox folder after I've just installed it it works fine but after that the DropBox menu item doesn't show up.

I've just retried quitting the app, signing out and back in (and also shutdown all Dropbox instances in the task manager) and that doesn't seem to make any difference so I'm open to more suggestions.

Thanks, Andrew

Hey @Andrew1705, do you happen to be running any 3rd party apps like backup or syncing services or even security programs like antivirus which might be monitoring your files?

Also, would you mind sharing the app's current syncing status and version? You can find this by hovering your mouse over the little Dropbox icon on your task bar, next to your WiFi.

Hi @Megan I am running AV (Avast Premium) and I did try disabling that and it didn't seem to make any difference although I haven't kept it disabled while I do the whole uninstall / re-install. I also use iDrive for backups but wouldn't expect that to interfere with anything?

DropBox is working fine and syncs files between my devices and it's running version 206.4.6506, hoving over the icon also confirm that it's up to date.

Hi from me as well, Andrew! Since you seem to have checked everything else, can you also take a look at this article and make sure UAC is set to default levels?

Hi @Nancy , unfortunately that didn't make any difference either and I also tried shutting down DropBox then restarting with 'Run as Adminstrator'. I am a local administrator on the PC as well.

As a last resort, would you mind trying out these steps if you haven't already @Andrew1705?

Hi @Megan I've just tried that again (although I had done that already over the weekend). As last time the first time I right click after installing DropBox the menu's were there and when I clicked away from the menu and right clicked on the folder again the DropBox items had disappeared.

Hi again, Andrew. Can you send me one more screenshot of the options you see now, when right-clicking on your Dropbox files?

Other than that, I’d like you to temporarily disable iDrive and OneDrive (based on what I see on your second screenshot). Does that make any difference?

Hi @Nancy, no problem please see the screenshots below - this is after I've disabled iDrive and OneDrive which didn't seem to make any difference.

Walter

Hey @Andrew1705 - thanks for the screenshot!

It seems that you're running some other 3rd party apps that might be taking space in your right click context menu options. Could you try quitting them all temporarily, as a test, and let us know if the issue persists?

Hi @Walter , I don't think that's a problem as it appeared in the first menu when I first installed and and the first time I right click - there is nothing else in that menu and as per my screenshot of the registry it's in the top 15 as requested anyway?

@Andrew1705, can we log a ticket for you? We can look into this internally this way.

Morning @Nancy , yes that sounds ideal thanks 👍

Walter

Thanks for the cooperation @Andrew1705 - you've got :envelope:

snap254

I have the same issue - and I have tried everything from top to bottom. And after scouring the forums and internet so do lots of other people.

At some point its time for you guys at Dropbox to get out of bed and FIX THE PROBLEM without pretending that so many of your users have a bespoke problem and you don't.

Enough with the reinstalling. Enough with the restarts. Enough with did you try this? BS.

We pay good money for your app, the least you can do is get it to work properly.

Hey @snap254, thanks for posting here!

I definitely see where you're coming from, and I'd definitely like for us to get to the bottom of this.

I'd be happy to look into this for you. Could you share some additional info such as the OS you're using a long with the Dropbox version installed on your device?

Also, have you tried any troubleshooting steps on your end? I'm asking because I'd like for us to be aligned.

Keep me posted, and we'll take it from there!

S_Egbert

I am having the same problem

I have tried Quitting and restarting DropBox and reinstalling DropBox.

I have DropBox version 217.4.4417 installed on Windows 10

I just recently noticed the problem but it may have existed for a while.