Child Item

Dropbox application not working when I click my icon on the task bar.

Hello

I'm a DROPBOX PLUS user in 3 different PCs. Along more than a year the application does not open. But the icon appears on the taskbar and sincronization keeps functioning. But unable to see online folders, smart sync options, etc..

I have already reseted the Windows pasword, and in one of the PC made the cycle of unstalling, rebooting, and reinstalling the program with no results.

Is this an issue with W11?

Thanks

Find more posts tagged with

Setting Up the Apps

Desktop

Windows

Spam

Insightful

Delivered

Accepted answers

Hannah

Thanks for the update, Jose!

You don't lose anything at all and I'm glad I could help. 🙂

If you need anything else, let us know.

Have a great weekend!

All comments

Megan

Hey @Jose_Lascurain, welcome to our Community!

Are you referring to the larger Dropbox icon that re-directs you to your Dropbox folder, or the smaller one, next to your WiFi? I'm assuming the latter, right?

You mentioned that the icon is there, but it isn't functioning. Do you mean that when you click on it, nothing happens?

Can you try hovering your mouse over the little Dropbox icon on your task bar, next to your WiFi, and let me know which version of the app you're currently using?

Keep me posted!

Jose_Lascurain

Hello Megan. It is 206.4.6506.

Megan

Hey @Jose_Lascurain, are you able to click both icons: ( Dropbox folder) and (Dropbox icon on your task bar)?

Can you send us a couple of screenshots of what you see on your end too?

Jose_Lascurain

Megan

Hey @Jose_Lascurain, thanks for that!

So, it seems both the icons are working like they should.

In regards to your Dropbox folder and its contents, what do you see when you right click on a file/folder?

Have you tried signing out of the app, and then back in?

Jose_Lascurain

Hello Megan

Tried signing in and out and keeps the same. When cliking the program icon there is no response

Jose_Lascurain

Hi Megan this is the contextual menu when clicking over a folder. I can not see online folders

I thing if it could be a problem of permits with W11?

Jose_Lascurain

Just reviewed firewall permits and ok.

Unable to see permits from ESET av. but doc from Dropbox says it is compatible.

Hannah

Hey @Jose_Lascurain, just wanted to clarify something, to make sure I have this right.

It looks like the app is working fine, syncing, etc., all context menu items are there when you right-click on a file, but the issue is that you don't have the option to make your files online-only, right?

Can you check this page to see if the Dropbox system extension is enabled?

Jose_Lascurain

Working. From preferences menú at the dropbox icon at taskbar it works and I can see and select only online folders. It looks that the only problem is that when clicking on the icon of programs it doesn't open. At this point I don't know if I lose anything by only acessing by the icon on the taskbar and mnaging "preferences" contextual folders. Thank you very much!

Hannah

Thanks for the update, Jose!

You don't lose anything at all and I'm glad I could help. 🙂

If you need anything else, let us know.

Have a great weekend!