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Our large PDF file has been separated into individual files after uploading to Dropbox via app.

Hi,

I was recently asked to upload a large file set from our local storage to dropbox. We basically dragged and dropped into the dropbox app... however now that we are looking at the data, it has separated our multi page PDF files into a new PDF file, one for each page!!!

Has anyone else experienced this and is there a way to reverse this or at the very least keep it from happening again?

Thanks!

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Rich

@dpettigr wrote:
... it has separated our multi page PDF files into a new PDF file, one for each page!!!

That's not something that Dropbox does. How, exactly, did you upload your files? Provide the exact steps that you took, please.

dpettigr

Hi, thanks for the response! We basically just dragged and dropped from file explorer. We have 100 top level folders and each one contains multiple PDF files. Dragging and dropping went fine. However the next day, all the PDF files under the folders were extrapolated to each page of each PDF being its own PDF... It was the weirdest thing. I wasn't sure if it was because of the size of the files or what was going on?

Your response makes it seem like it was some type of glitch?

Rich

@dpettigr wrote:
Your response makes it seem like it was some type of glitch?

I wouldn't even call it a glitch because Dropbox doesn't have that capability. Something else must have split your PDF in to separate pages.

You said you dragged the files from Explorer. To where, exactly? Previously you said that you dragged them to the Dropbox app, but you can't upload files that way. The Dropbox app just controls the syncing and other features on your computer. You can't drag files on to it to upload.

dpettigr

Ok, what they did was click upload on the website thinking it was the app.. Would that cause the issue? I will be trying to replicate the issue later this week. What is the best way to move a lot of files and data from a NAS to dropbox?

Thank you also for all the help!

ElliotH

We have had the exact same issue here. Somehow 234 Reports in our Dropbox instance has had the exact same thing happen. A user searched for a keyword in Dropbox via the web and it suddenly started saying it was converting PDFs to JPGs. We now have to manually combine these JPGs back to a PDF. I do think this is worth investigating further. It makes no sense!

Hannah

Hey @ElliotH, thanks for your nudge here.

Searching for keywords in files wouldn't cause the files to get converted to a different type.

There is a way to convert files in Dropbox, though.

Is it possible that this user used these steps instead of just searching?