Hello dear community and moderators.
I'm writing to find out if I can continue to base my business workflows on Dropbox Paper. It's a lovely, lovely product, and my business has spent $1000s of dollars with Dropbox over the years instead of your competitors, ENTIRELY because of Dropbox Paper.
Unfortunately, getting even 100% reproducible bugs fixed, let alone trickier ones, is an exercise in futility.
I've had incident 23468323 open since March 17th, which is about 5.5 months ago. The bug is 100% reproducible, and I'll include a screenshot of it below.
I've received stock responses from support for 5.5 months now, and they all say exactly this:
"Currently there is no ETA. Once I have an update from our engineers I will reach out back to you."
I've asked for escalation over the months, and receive this response:
"Your case is already being investigated by our engineers. It cannot be escalated to a higher level."
If this basic functionality of the app broke >6 months ago, and it is 100% reproducible, then how can it take 5.5 months with zero updates?
As a paying customer, I find this unacceptable. My assumption at this point is that Paper is not being supported by engineers who can fix broken functionality.
Is Paper supported by fix-capable engineering any more?
Dave
PS: Here is the bug, captured in a single image:
