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How to undo the damage caused after the update on our Dropbox team account?

For the 40,000 files I have/share - It appears it will take days to sort out - it best - for folders I shared with 400 sales people - nightmare.

Transitioning to a different cloud provider would take less time.

Can anyone provide a process that minimized the pain?

How about when files that were saved - they do not SYNCH - folder structures are different?

Can anyone at Dropbox call me? Come to my office in Austin?

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Nancy

I’m sorry to hear about this, @Chris112.

To look into this further, can you clarify which specific Dropbox update you’re referring to exactly? Is this about this update, by any chance?

If yes, can I have a screenshot of your Dropbox app’s current syncing status and app version?

Ping me when you’re ready.

Chris112

Sorry Nancy - as I was finishing - it timed me out - ereased the message I had been typing!!!

Just call me please [removed per Community Guidelines]

Attached snap shots of what current status on my main laptop is.

Bottom line -ZERO benefit for a pure corporate user - folders created for managign directors are now my personal folders? I've pushed Dropbox for years to our sales force - DROPBOX NIGHTMARE.jpg

Chris112

Nancy,

I just replied - not sure how swamped you are; any chance I'll hear back from you today? Please?

Chris

[removed per Community Guidelines]

Nancy

Hey Chris! Thanks for the screenshot you’ve posted.

I’m afraid I’m unable to call you, but I’ll do the best I can to help you from here.

After the team migration, each member should have a personal folder under their name indeed, which contains their personal files (that are separate from the team content). You can also see more info here.

If you wish to move these folders though back into the team space, you can still do this this way.