Child Item

Issue installing Dropbox Passwords on Mac - I don't receive the confirmation on my iPhone to log in.

RichardHawke

Hello,

I have just installed the dropbox application on my Mac.

After signing in the program asks for a confirmation from my iPhone, however I don't get anything on my phone....

After clicking to ask to send the request again, the same thing happens....

After trying to install on my phone, the same thing happens.... impossible to find the link on my computer????

Can someone help me even get the passwords app started?

Find more posts tagged with

Setting Up the Apps

Mac

iOS

Passwords

Spam

Comments

Nancy

Hi @RichardHawke! Thanks for posting on our forum today.

Do you mean that you installed the Dropbox Passwords browser extension on your Mac device perhaps? Or are you referring to the desktop app that’s used to sync files among multiple devices and your web account?

Can you send me a visual of what you see when trying to sign in from both your devices? In case there’s any personal info showing, make sure to mask it beforehand.

I’ll be able to further help this way.

RichardHawke

Hi Nancy,

Yes it was the Dropbox Passwords browser extension on may Mac device.

Unfortunately the original screen will not come back, but I now have this that shows up when I try to start the program:

Capture d’écran 2024-08-07 à 19.39.36.png

After clicking on the link I get this:

Capture d’écran 2024-08-07 à 19.41.02.png

Nancy

Thanks for the screenshot, Richard! The web extension seems to be all set now, from what I understand.

If you click on the Edit button, or visit another website on your Safari browser, are you able to save your logins to Dropbox Passwords? You can also see more details here on how to do this.

RichardHawke

Thanks for the answer, I will take a look at that.

For my iPhone I still have this screenshot (sorry, it is in French but I think you will understand).

I don't get any notification on my computer either...

RichardHawke

When I click on the dropbox password logo in safari I get this screen:

Capture d’écran 2024-08-08 à 09.31.11.png

So I also get the feeling that the validation process has not gone through correctly.

Thanks for your feed back.

Megan

Hey @RichardHawke, thanks for the nudge here.

Have you tried uninstalling and reinstalling the Passwords app, to see if that helps?

Also, it might be far fetched, but have you tried a re-start on your device?

RichardHawke

I've been able to finally fix it up. Thanks for all of the help!

Walter

We're glad to hear it's sorted now @RichardHawke

Could you maybe share the steps you took to rectify this issue on your end?

Lilipom

Hi Richard and Dropbox staff,

Yes I would also appreciate to know the steps you tool to rectify this issue please! (And I'm also French 😊.)

I have a sync issue between my Chrome browser extension and my iPhone app.

I logged out from the iPhone app, and when I log back in it sends an notification on my PC, which I approuve, and then nothing...

And if a use another option (using the recovery terms), only old passwords saved on 2023 appear on my iPhone, and there's no syncing between my 2 devices.

Thanks for your help.

RichardHawke

Hi Lilipom,

I just used the 'other options', as this was my initial setup (I had never used dropbox passwords before).

But it was syncing on some devices, but not sending the message on others... It wasn't very logical at all... 🙈

Sorry of being unable to help...

Lilipom

Hi Richard,

Thanks for the reply, I'll wait another reply from the Dropbox staff.

Finger crossed 😉

Nancy

Hey @Lilipom! Sorry to hear you’re having the same issue.

Have you tried reinstalling the Passwords app on your mobile device? Does that seem to help at all?

Lilipom

Yes I did, but it didn't work.

Megan

Hey @Lilipom, let me also jump in!

Have you made sure that your browser is up-to-date too?

Lilipom

Hi Megan,

Yes, my Chrome version is up to date, version 127.0.6533.120 (Build officiel) (64 bits)

And my Dropbox Passwords Extension version is 3.26.0.

Jay

Hi @Lilipom, thanks for the info, I'd recommend contacting the support team for them to investigate this in more detail.

Lilipom

Ok thanks. Have a nice one.