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Notification spam. I received the same notification 54 times.

I am having an issue where I received the same notification email 54 times since 4 days ago. I am not sure if this is a bug with Dropbox or something else. Has anyone else experienced this?

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Megan

Hey @MikeDidier, thanks for posting here today!

Would you mind clarifying what the email notification you received was, and where it came from?

Keep me posted, and we'll take it from there!

MikeDidier

Thanks Megan, they are activity emails from Dropbox for a folder I am following. It shows the same three file added notifications from a colleague but the times on those keep changing on each new email. this has now been sent to me 55 times. When I look at the files in Dropbox they were added days ago but I am still getting activity notices for them.

Megan

Hey @MikeDidier, interesting!

Would you mind sending over a screenshot of one of the emails, please? Just make sure your email address isn't visible.

MikeDidier

Notification Screenshot.jpg

Here's a screenshot! Thank you!

Megan

Hey @MikeDidier, thanks for that!

And if you check your events page, what do you see there?

The Events page at www.dropbox.com/events gives you an overview of all activity in your account. When did you notice the latest changes in this folder?

MikeDidier

I checked events and everything appears to be normal. There's no activity that represents the amount of notifications I am getting. That file was uploaded on the 17th and shows on the events log as such. It seems to be a glitch or something with notifications. Still continuing the receive them about on the hours. Thanks for you help!!

Hannah

Hey @MikeDidier, I hope you don't mind me jumping in here!

Are you currently a member of a Dropbox team or do you have an individual account?

MikeDidier

Part of a dropbox team!

Hannah

Thanks, Mike!

You also mentioned that you follow this folder; did you use these steps to follow it?

If so, can you unfollow it and then follow it again, to see if that makes any difference?

MikeDidier

Yes I have tried that. Problem still persisted

BenDBX

Hi @MikeDidier,

Thanks for reporting this. We're currently investigating and we have some questions:

Is the email address you're receiving these notifications the same one you used to sign up here on the Community, or is it a different address?
Are you receiving these notification emails today?

Let us know and we can go from there!

Ben

JohnnyDogman

That sounds really frustrating! Here’s what you can do to resolve the notification spam:

Check Notification Settings:
- Open Dropbox and go to your account settings.
- Navigate to the Notifications tab and adjust your preferences to limit email notifications.
Check Email Rules:
- Ensure there are no email rules or filters that might be causing duplicates.
Update Dropbox:
- Make sure you’re using the latest version of Dropbox.
Contact Support:
- If the issue persists, contact Dropbox Support for assistance. They can help identify if it’s a bug.

I hope this helps!

alice_dbox

Hi Mike!

My name is Alice and I'm a product manager working on notifications at Dropbox. We would love to chat with you more on this topic because we think your experience can help us improve notifications at Dropbox. We are hoping to schedule a 30-minute video session via Zoom video-conferencing next week! If you’re interested in speaking with our team, take our short https://dropbox.eu.qualtrics.com/jfe/form/SV_esoKrSAydBS6ABw so we can learn a bit more about you. A member of our team will review your answers and contact you directly if you’re a fit for our study.

If you are selected, you will receive a $50 virtual gift card of choice (Amazon, Bank Deposit, Charity donation, etc.) upon completion as a thank you for their time.

Please note, space is limited and not everyone who applies will be selected.