Child Item

I do not see "Make available offline" when I right click on Mac Sonoma 14.5

Just downloaded Dropbox to work from home on various edits. The company I work for has a dedicated Dropbox, and I've been able to access it from a web browser for a while.

However, it would now be preferable that I access it directly through my computer. I've tried storing the files locally, but I am not able to find the "Make available offline" option. I've restarted my computer countless times, re-installed Dropbox and played around with settings to no avail.

Any help is appreciated!

Thanks!

Find more posts tagged with

Desktop

Sync

Mac

Insightful

Closed - Partially Delivered

Comments

Walter

Hi there @timothec - sorry to hear you're having issues with this.

Could you clarify the version and the status of the Dropbox desktop app as shown in your menu bar?

Also, what plan are you on at the moment?

If you could send us a screenshot of the options you get when you right click on your files in the Dropbox folder on your computer too, I'd appreciate it.

Thanks!

timothec

Hi Walter!

The version of my Dropbox app: v202.4.5551. It currently shows all files as being "up to date"

I am on the "Business plus" plan

Thank you for your help! Screenshot 2024-07-11 at 9.42.57 AM.png

Nancy

Hope it’s OK to jump in, @timothec.

From what I can see, all context menu options are missing from your Dropbox folder.

Can you also relaunch your Finder this way, and let me know if it helps?

timothec

Hi Nancy,

Thank you for your help.

Just tried this and it unfortunately did not change anything.

Megan

Hey @timothec, would you mind trying out an advanced re-install and let me know if that changes anything?

timothec

Hi Megan,

I restarted the computer a few times after having done this and it still doesn't work...

I did notice that files seem to store locally once I open them. But I still can't see the "Make online/Make offline" option

Megan

Hey @timothec, would you mind sending me another, full-screen screenshot of you right clicking on a file/folder please?

I'd just like to make sure the path looks correct. If it does, then we can take this to ticket, in order to have our specialized team look into this.

timothec

There you go!

Screenshot 2024-07-11 at 6.18.36 PM.png

Megan

I just created a ticket on my end for you @timothec.

I'll be happy to continue there, thanks!

DIRI

Hello there, Megan.
Can I ask what the solution to this was? I am facing the same thing, and have taken all the steps that the previous users has taken to solve but to no avail. Can you please help me out as we use dropbox extensively and this is slowing down our workflow considerably

Megan

Hi @DIRI, thanks for posting here!

I checked @timothec's previous ticket and it seems that the issue was resolved before our Team could intervene.

In any case, I'm here to help. Would you like to share some additional info with me such as the device's OS, and Dropbox version, along with the troubleshooting steps you've tried on your end?

I'll be waiting for your update!

timothec

Hey @DIRI

I followed all the steps recommended on this website and it seems to have done the trick: https://cleanerone.trendmicro.com/blog/remove-dropbox-macos-or-windows/

Since then, I have used Dropbox on a daily basis and have had no further problems.

Hope this can help you!