Unable to check boxes in the Selective Sync settings to choose folders to sync

Pieter de Waal

Hi there,

Selective Sync has something going on with it.  It won't let us select additional folders in the list available.  It shows all the folders we have, but you cannot select them, the little tickmark in the checkbox won't tick.  

We are MS Windows 10 and 11 users.

We have dropbox business subscriptions for 50 employees. It happens accross the whole firm.

Any advice or other people having the same problem?

Hannah

Thanks for bringing this to our attention, @Pieter de Waal.

 

We haven't received any reports about this.

 

Have you restarted the computers at all? 

 

I'd also suggest closing and restarting the Dropbox app itself.

 

Let me know what happens and we'll go from there.