Recently, after I open my excel file from Dropbox, it prompts me to "Microsoft Office Integration would like to access to the files and folders in your Dropbox". I Key "Allow". But it does not open the excel file. Please advise.
Hey @Lung - sorry to hear you're having issues with this.
Could you please clear your browser's cache or try another browser and let me know how it goes?
Thanks!
I am using an ISO Microsoft Office in my IPAD and IPhone
Hey @Lung, does this happen with all of your Excel files, or some specific ones?
When did this start happening?
It happens to all my Excel files. It starts recently
Hey @Lung, have you tried uninstalling and reinstalling the Excel/Office app on your device, to see if that helps?
I have the same problem.
Hey @acpaintingnm - sorry to hear about this.
Have you tried reinstalling the apps on your device since you first noticed this issue?
Just tried reinstalling, but it remains the same - it prompts me to "Microsoft Office Integration would like to access to the files and folders in your Dropbox". I Key "Allow". But it does not open the excel file.
Hey @Lung, there's another user on a similar thread that used this workaround and it worked for them.
Can you try and let us know if it helps?
Hi Hannah
Thank you. It works.
But now I have another issue ... I cannot use 'Remove From Recent' function to remove Excel, Word and PowerPoint file from MSOffice. Please advise
Does it work without the workaround?
Would you mind sending me some screenshots of the steps you normally follow to do that?
Hi
Until a few weeks ago I could access any of my dropbox files to open in microsoft excel app on my ipad but now the files won’t open in excel on the ipad.
After linking my Dropbox account to the microsoft account in the annoying pop up box, I can see the file in Dropbox in the browser but still not access the file in excel - this is no help because I could already see the preview of the file in Dropbox App, but that doesn’t help when I want to edit and use the file.
Has microsoft excel blocked dropbox files?
I can still open ms word files from dropbox ok on the ipad in the ms word app.
Hi there, @JACDMF, welcome to our Community.
Keep in mind that our engineers are aware and already working on this. Thank you for your patience, while we try our best to figure out the culprit.
If you need something else, please let me know and I will be more than happy to help every step of the way!
Hi all!
I just wanted to mention that due to a recent update from Microsoft, you'll need to ensure that only 1 Dropbox storage account is connected at a time on your mobile device in order for the Excel integration to work properly.
We're actively working with Microsoft to improve the user experience with this integration.
