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I can't activate Dropbox Backup on my new Mac

Hi Team,

i have a company Dropbox account, on my old laptop i did put automatic backup for my desktop, so bascially everything i put on my desktop backs up directly which was very convenient, now i was given a new laptop, and when i installed Dropbox on my new laptop using the same username, it is not giving me the option to choose Automatic back up anymore, see below image, i unlinked Dropbox from my old laptop, and i have all the old files online on Dropbox, so the files are safe but i would like to do back up my new desktop automatically just like how it use to be.

Screenshot 2024-04-22 at 1.23.40 PM.png

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Nancy

Hi again @Mhmd Hakam, and sorry for any delays. I see you mentioned in the beginning that you’re part of a Business team.

Can you check with your team admin (in case you’re not one yourself), if they’ve disabled the Dropbox Backup feature for the whole team? Here’s how they can double check this on their end.

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Jay

Hi @Mhmd Hakam, thanks for bringing this to our attention.

Could you confirm the exact version of the OS and the Dropbox desktop application that you're running on your machine?

This will help me to assist further!

Mhmd Hakam

hi Jay

thanks for the prompt reply,

The IOS version is "Mac Sonoma 14.4.1"

Dropbox version is "198.3.7448"

Thanks,

Jay

Could you try fully rebooting your Mac to see if this helps?

If you try accessing this page and then Manage backups, are you able to add the Mac for the backup?

Mhmd Hakam

no it is still the same, i did reboot the mac, i uninstalled Dropbox and downloaded again but still im not getting the option to automatically backup my desktop. any reasons why? what should i do? one more thing the status of the old mac on this page is showing "unlinked" Screenshot 2024-04-22 at 4.57.04 PM.png

Screenshot 2024-04-22 at 4.52.24 PM.png

Nancy

Hi @Mhmd Hakam! You mentioned above that you’re running this app version 198.3.7448. Please note that this is a beta app version, so I’d like you to do is switch to the stable one instead.

To do this, please go here and turn off “early releases”. After that, you can download the stable app version from this link.

Mhmd Hakam

Thanks, should i un-install the previous one? if yes how can i do that? i only delete the app from the application folder or i should do something else?

Thanks,

Mhmd Hakam

Hi Again, i did download version 197.4.7571 but im still not getting the Automatically backup option below screenshot for ref. i hope there is a solution for this as it is getting a bit frustrating

Screenshot 2024-04-22 at 11.51.20 PM.png

Mhmd Hakam

Hi Team, any feedback on the below?

Thanks,

Nancy

Hi again @Mhmd Hakam, and sorry for any delays. I see you mentioned in the beginning that you’re part of a Business team.

Can you check with your team admin (in case you’re not one yourself), if they’ve disabled the Dropbox Backup feature for the whole team? Here’s how they can double check this on their end.