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Dropbox not connecting upon system startup on Windows

I have the Dropbox app on 3 W10 PCs and one of them is an Acer laptop where a problem occurs that does not occur on the 2 others.

The connection to Drop.com is not established automatically when the laptop is started. The icon also does not appear in the system tray. Only by activating C:\Program Files (x86)\Dropbox\Client\Dropbox.exe will the icon appear. But there is still something not right and that is that right-clicking on the icon does not establish the connection.

I have reinstalled Dropbox several times, but without results.

Who can help me with a solution here?

Regards, Wim

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Wilhelmus

Hi Mark,

the message you sent me contained a number of thought-provoking actions. And what struck me was the mention of a reinstallation several times.
I had already done that a number of times and so I now decided to take a rigorous action to completely, completely remove Dropbox from the laptop.
So no sooner said than done and there you have it...... the laptop now also has a well-functioning Dropbox App.
So what I did with total removal worked and is probably the best method for any app, I think. Thanks for the tip, Mark

regards, Wim

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Mark

Does it give any error messages when you start up @Wilhelmus ?

Wilhelmus

No Mark, the only error is that the icon does not appear and the connection with mij account is not possible. But the synchronisation works.

Regards, Wim

Mark

@Wilhelmus wrote:
No Mark, the only error is that the icon does not appear and the connection with mij account is not possible. But the synchronisation works.

Regards, Wim

I have a feeling your issue may be related to this post.

At the moment I have no suggestions I'm afraid

Wilhelmus

Hi Mark,

regards, Wim

ae1m

I have the same problem. When you say you totally removed it, was it using the Programs feature to uninstall from Control Panel? I did that but my problem still exists. Dropbox starts but wont connect to internet. I close it and launch the client and it connects immediately.

Megan

Hey @ae1m, let's jump right into this!

Let's start with some of the basics here, shall we?

Would you mind clarifying the OS you're using, along with the version of the Dropbox app installed on your device?

When did this behavior start happening?

Keep me posted, and we'll take it from there!

ae1m

Windows 11 Pro 64b/x64 processor - OS build 22621.3296 16GB RAM

Dropbox V 197.4.7571

Comcast hardwired internet close to 1Gb/S.

Megan

Hi @ae1m, thanks for the speedy response!

What message do you see when the app doesn't connect?

Does it give you an error, or it simply won't automatically open? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

ae1m

Hello, no VPN or anything odd. It just cannot connect maybe 30% of the time.

Megan

Hey @ae1m, it might sound trivial, but have you tried uninstalling, and re-installing the app by any chance?