Sync is "up to date" yet many folders are missing from the backup folder

Question

hey guys

I am helping someone with their Dropbox on Windows 10, they have the 2TB plan, the folders in question are around 120GB in size to be backed up so plenty of space.

Anyway, fresh start on Dropbox, reinstalled the app last week as the friend hadn't been using Dropbox for ages, got the latest, synced the folders, but also selected the Documents and Pictures folders (the user profile ones).

The connection was pretty bad, but two days later, it claimed it was all synced, yet when we checked Dropbox online, under My PC - name of PC, lots of folders were missing from within the Documents folder (local drive user Documents one). When I look at the backup settings, I can see the Documents folder is selected, it should automatically select all the sub folders?

No sync errors as such, no firewall issues, why would some sync and not others from the same folder? Any ideas?

Missing folders are like the folders synced successfully, so containing Word, Excel and PDF documents mainly. The folders are also missing in the local Dropbox folder directory! There is disk space available on the local drive so that's not an issue. Also the missing folders are not buried into many sub folders, it's literally folders 2-3 deep.

Scrym606 · Answer

hey. i use dropbox for work syncing and file sharing, aka i have all work stuff on a synced dropbox folder.

this is a glitch that happens in very deep dropbox folders. i have lost pretty big files and folders plus i depend on a lot of linked content which sometimes just does not exist. this is why i now do a dumb backup of all files in my dropbox due to the servers sometimes either forgetting you had a file and just not syncing it to outright deleting files. this also seems to be a problem if you use non american letters like ÆØÅ that the dropbox servers sometimes just throw away. i have lost a lot of recorded audio due to them having unrecognizable symbols too. dropbox.. we rely on you, please be super vocal about this if it is a problem, we will get it but don't act like the problem doesn't exist. we would rather you be up front about this and let us use you in a limited manner rather than letting us lose stuff and then replying with "we are looking into the issue".

Hannah · Answer

Hey @BennyCe, thanks for the update.

If you take a look at this page, are you able to see all the backed up files correctly?

What's the status of the backup there?

BennyCe · Answer

I think you answered the wrong post...