Mac OS Ventura on M1 MacMini having difficulty converting to Apple File Provider

Dennis Womack

Been using Dropbox for many, many years.

Trying to move this latest install to use Apple File Provider. 

Doesn't seem to want to go there.

Is there a diagnostic Dropbox has that can point me to the Problem?

Could a running application block the conversion or having a certain type of file block it.

Got a cheat sheet of things to look for?

 

Thank you!

 

Dennis

Nancy

Thanks for your post, @Dennis Womack!

 

Can you please open your Dropbox app preferences and send me a screenshot of what you see in your Sync tab here?

 

Are you getting any errors on your end, or does the update fail for no obvious reason after following the prompts to install it?

 

Finally, I’d like to know the exact OS version of your computer, as well as the app version and syncing status of your desktop app. 

 

Ping me, when you’ve got more details.