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Dropbox keeps asking me to install the MacOS for File Provider update, but it's already installed

This thing just runs in a cycle! I get a notice that it's available, so I start - it seems like it does a partial reinstall - asks me the re-log in - re-verify folders I am syncing - it says it is moving Dropbox to a new secure location (which seems to be CloudStorage under Library - but it's already there!) - adds Dropbox to the left pane of Finder - and it's already there. It seems to want to add the Finder extensions, but they don't show up - even though Dropbox has Full Disk Access permissions under Files and Folders (Settings/Privacy & Security). When it's done, it still shows this exact same status with a badge on my menu bar:

Screenshot 2024-02-23 at 3.57.37 PM.png

Some days I have done this 3 or 4 times - same cycle. I end up just clicking "Not Now" to get rid of this.

Is this broken? Something wrong on my end? It's very annoying!

I am on Dropbox Essentials - MacBook Pro M3 Max - Sonoma 14.3.1 - Dropbox v 193.4.5594

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donawalt

Thanks @Nancy , I quit Dropbox and restarted, no sign of it yet I'll let you know here if I encounter any problems!

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Nancy

Sorry to hear this, @donawalt. Let’s have a look.

What I’d like you to do is open your Dropbox app preferences, and go to your Sync tab. Please send me a screenshot of the Dropbox folder location that shows there.

Also, what’s the current syncing status of your desktop app?

Let me know, and we’ll take it from there.

donawalt

@Nancy thanks for the reply! Here are 2 screen shots, showing the folder location, the request to again do Dropbox for MacOS File Provider, and then showing all files are sync'd:

Screenshot 2024-02-23 at 6.37.11 PM.png Screenshot 2024-02-23 at 6.36.51 PM.png

Jay

Hi @donawalt, thanks for the info. I'd recommend contacting the support team directly for them to investigate this matter in more detail.

donawalt

Thanks @Jay , but no thanks. It's broken, and I don't have time to deal with this. I don't think vendors understand that we have jobs to do, and the last thing I need is spending time on something like this. If you can fix it great. If there is something I can do to fix it, great - let me know. Otherwise, don't put me through a support session, I'll just keep saying "Not now". If it gets too burdensome I'll move on the something else, there are choices. I would strongly suggest submitting this as a problem for your software/engineering group to sort out. Very disappointing that this works so poorly.

donawalt

@Nancy any feedback "Take it from there" from the info I gave you?

Nancy

Hi again, @donawalt! What you can perhaps try as an extra step is to quit the Dropbox app, restart your computer, and relaunch Dropbox.

The reason why Jay suggested logging a ticket instead is because, unfortunately, we don’t have account visibility on the forum, so we can’t see details of your Dropbox account that would help us pinpoint what may be happening.

If what I suggested above doesn’t help still though, let me know and I’ll check if there’s something else that we can try.

donawalt

Thanks @Nancy , I quit Dropbox and restarted, no sign of it yet I'll let you know here if I encounter any problems!

donawalt

@Nancy you asked me to let you know on this thread if Dropbox started asking again - it's come back

https://www.dropboxforum.com/t5/Apps-and-Installations/Dropbox-keeps-asking-me-to-install-the-MacOS-for-File-Provider/m-p/753691

I just said Not Now as I am busy in a project, if it comes back I'll close Dropbox and restart the computer again.

But why does it keep asking me this - I verified the dropbox folder is under the CloudStorage folder as it should be now???

Megan

Hi @donawalt, sorry to see you're still going through this.

When did this start happening, and which version of our app do you use at the moment?

donawalt

It originally started about 4-6 weeks ago, as you can see in the thread it was in a constant cycle. @Megan Once I closed dropbox and restarted my mac, it had not happened for about 4 weeks since yesterday. Yesterday as I said, I just said "not right now" and it has not come back. Even though, the dropbox folder is in the proper place now for the MacOS for File Provider Update, the folder CloudStorage. I should be on the latest Mac version, v195.4.4995 it says...

Megan

Hey @donawalt, thanks for clarifying!

Would you mind sending me some screenshots of the syncing icons of files, inside your Dropbox folder, please?

I'd like to check, and also have a visual on my end too.

donawalt

Not sure what you mean - there are no sync icons, as everything is sync'd - ie there is no little cloud showing or anything. As I show here, Dropbox says everything is up to date.

Jay

Hi @donawalt, my colleague was referring to the Dropbox folder as it appears in Finder. A screenshot of that showing the icons next to the files would be great.

donawalt

OK, here is a picture, I blocked out the folder names. As I said above, there are no icons.

Screenshot 2024-03-25 at 6.36.47 PM.png

Jay

It looks like either this isn't the correct Dropbox folder, or the icons aren't visible due to Mac OS settings. Could you attach a bigger screenshot showing the location of the Dropbox folder in Finder, and that it has the official icon on it?

Is the Dropbox desktop application currently running when you took that screenshot?

donawalt

It's there - it's just faint for some reason. This photo shows it's in CloudStorage where it should be. Maximize the pic and you can see the Dropbox icon clearly.

Screenshot 2024-03-25 at 7.40.38 PM.png

Jay

Thanks for the screenshot, I'd recommend contacting the support team directly for them to investigate this further.