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Dropbox_for_SF duplicate Schedule ****** Error

Namanpreet

I am getting the following errors from one of our Salesforce customers who is using the Dropbox Salesforce integration app. Any thoughts on what is going on here, and how this might be fixed?
Thanks Naman

Scheduled ****** 'FISCHEDULE - Change Owners 170793xxxxxxx' threw unhandled exception.

caused by: System.AsyncException: could not store ******: FISCHEDULE - Change Owners 170793xxxxxxx orgId: 00D5xxxxxxxxxxx common.exception.SqlDupValOnIndexException: ERROR: duplicate key value violates unique constraint "akcron_******_detail"
Detail: Key (organization_id, ******_name)=(00D5xxxxxxxxxxx, FISCHEDULE - Change Owners 170793xxxxxxx) already exists.
Where: SQL statement "INSERT /*UddDmlCronJobDetail.sql(88f605a):insert_detail:34*/ INTO core.cron_******_detail

Class.Dropbox_for_SF.ChangeOwnerBatchSchedule.execute: line 47, column 1

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Walter

Hi there @Namanpreet - sorry to hear about this.

May I ask if you're a team member on the account that's having the issue or a team admin?

Could you send us a screenshot of the exact error you're getting so that we can have a visual too?

Any additional information is more than welcome!

Namanpreet

I am team admin

Screenshot 2024-02-15 at 6.02.32 PM.png

Namanpreet

@Walter We have recently changed a few users' username and email. Now we have observed a lot of apex jobs are scheduled entitled "FISCHEDULE - Change Owners xxxxxxxxxx ” from one of those users and we are getting this error.

Walter

Thanks for the additional information and the screenshot too @Namanpreet

Would it be OK if we sent you an email to have a further look internally?

Namanpreet

Sure @Walter.

Walter

Thanks for the cooperation @Namanpreet - I just sent you an email to investigate further so please have a look at your inbox and we'll take it from there.