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'Syncing is paused while a file in this folder is open. close the program using this file', why?

Hello, I have added dropbox to my desktop but it keeps coming up with 'Sync issues', when I clock on the issue it says 'Syncing is paused while a file in this folder is open. close the program using this file.' However, I don't have anything open. I have restarted my laptop, uninstalled and reinstalled the app, logged out and back in and nothing is working. It is currently on 119 issues and rising so im unable to use half to he drop box on the app which is so much easier than using it online. Can someone help please?

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Jay

Hi @Jess1234, thanks for bringing this to our attention.

It sounds like there is still a program open that is keeping the Dropbox app from syncing. Could you first try quitting the Dropbox desktop application, and then all open apps on your computer.

Once every app in the background and menu bar/system tray has been quit, then try re-opening the Dropbox desktop application again.

Keep me posted!

Valeri1111

I have the same issue with multiple users. I have completed those troubleshooting steps but the issue is still presenting. Please advise.

Jay

Hi @Valeri1111, thanks for the info. as you've already tried the previous steps, I'd recommend contacting our support team directly for them to investigate in more detail.

amcsi

I am also getting this same issue, though I haven't tried reinstalling yet. Though by the sounds of it, it's not worth trying :S

Hannah

Thanks for letting us know about this, @amcsi, and sorry to see that you're having this issue.

Can you let us know if you've tried the troubleshooting steps in this thread?

Does restarting the computer and the Dropbox app help at all?

amcsi

Hi Hannah,

I tried restarting the computer. I didn't exit every application in my Windows (which would be troublesome), but I exited the app that's responsible for the file in question. They did not help.

Nancy

Hey @amcsi! Are you getting this error for a specific application or for other ones, too? Can you send me a screenshot of what you’re seeing?

Valeri1111

When this happened last time it resolved itself after about half a day. I have the same issue again with a new user.

amcsi

For other applications too.

By the way, seems like I fixed the issue (for now) by logging out of my Dropbox App in Windows and then logging back in again. Not sure if the issue will come back again later.

Valeri1111

I want to avoid logging out. Having to sync all the files again will take at least 2 days. I'll just wait it out. If it's not resolved by tomorrow, then I will try that.

amcsi

I got to keep my local files even after logging out, so no need to worry about that.

Dropbox will need time to re-verify every file again, though, before it starts syncing new files again.

kiliankleemann

I tried and it doenst work.

Hannah

Hey @kiliankleemann, thanks for the nudge here.

Can you let us know which steps you've tried so far?

srikanth44

"unable to sync while the file is in use. close the file to resume syncing"

I have this error in Dropbox, all files are closed and not in use I'm still getting this issue

Megan

Hi @srikanth44, let's see what we can find together on this!

It sounds like there is still a program open that is keeping the Dropbox app from syncing. Could you first try quitting the Dropbox desktop application, and then all open apps on your computer?

Once every app in the background and menu bar/system tray has been quit, then try re-opening the Dropbox desktop application again.

Keep me posted!

Front D.2

I'm randomly getting this error on files. They are not open. I save the file out from my render program as usual. In the end, I just opened it in Photoshop and saved it as a Jpeg, which immediately synced. Meanwhile, the PNG is still stuck. The last time this happened, it just went through within an hour or so without my intervention. I have saved dozens of files in exactly the same way today with no issues. I tried opening the PNG in Photoshop and saving it over itself, and that also synced right away. Neither of these things would seem likely to me if the file was genuinely in use by an app. But it aslo makes no sense that it would randomly be in use.

Hannah

Thanks for the nudge here, @Front D.2.

It might seem small, but have you tried to restart your computer, to see if that helps at all?

Front D.2

No, I'm in the middle of work, unfortunately. But I can certainly try that later. It has, in fact, just happened again. Again, I opened and resaved the PNG in Photoshop over the original file, and it synced immediately. I also saved another render image two minutes later, and it was fine. It's not consistent.

Front D.2

For context, each time I have the error, which has only been a few times and only recently, it has been noticed on an image saved from Foundry Modo on my Windows machine. I cannot rule that out as a factor. It may be happening on the Mac as well but it has not been noticed. I tend to render on the Windows box and shift to the Mac not the other way around. As the stall seems to have resolved itself eventually, at least once or twice, and it is not consistent it's hard to say. I do not have my Mac and Windows machines networked.