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My files have no sync icons, why?

Hello,

none of my files uploaded on dropbox have synchronization icons. I tried as advised on the site to close all applications other than Dropbox, then quit and relaunched the Dropbox desktop application, nothing worked. Do you have any idea how to display these icons? Many thanks

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Jay

Hi @thomasweil, thanks for bringing this to our attention.

Is the Dropbox desktop application currently running and syncing normally? What OS version are you running?

Could you attach a screenshot showing the desktop app open on your device?

This will help me to assist further!

thomasweil

Hello Jay,

my computer is on OS Ventura 13.4.1 (22F82)

the dropbox is syncing normally yes, here is a caption where you can see the absence of icons (on the left side and the running app on the right hand side

Capture d’écran 2024-01-03 à 15.43.15.png

Jay

Thanks for the image, could you try changing the Finder view to see if the list view shows the sync icons?

thomasweil

do you mean witching from list to colomn ect?

Capture d’écran 2024-01-03 à 16.02.00.png

I tried it but it doesn't help

Jay

Yes, please switch to the 'liste' option on that image you posted, and let me know if you can see any sync icons. A screenshot showing that would help too.

thomasweil

as you can see it doesn't help ... 😅

Capture d’écran 2024-01-03 à 16.19.06.png

Capture d’écran 2024-01-03 à 16.18.50.png

Jay

Could you try checking if the Dropbox extension is enabled in your Finder settings, in order to show the sync icons?

Do you have any other cloud providers running on your machine at the same time?

thomasweil

how can I do that?

Yes, i have a google drive as well...

Jay

Here is how you can view your Finder extensions.

Could you also try temporarily quitting the Google Drive app to see if this brings back the Dropbox icons?