Application not submitting

Hey there @monicakin - sorry to hear about this.

Did you try clearing your browser's cache or another browser since you first noticed this?

If you did and this persists, please send us the whole URL of the page you're navigating to so that we can investigate further.

Thanks!

monicakin

Hi Walter! I tried clearing the cashe and using safari and chrome. The website I am using is: https://jobs.dropbox.com/listing/5588997/apply?gh_src=aonhf1

Thanks for the update @monicakin

Would it be OK if we sent you an email to have a further look internally?

Yve360

Hi Walter I am having this same issue. Can you assist me as well please?

Nancy

Hi @Yve360! Hope you’re doing great.

Have you already tried the previous suggestions to clear your browser’s cache and/or check this via a different one, and it didn’t work?

Are you having this issue for the same job listing?

Yve360

Yes I have tried the previous suggestions. I am having this issue on several roles.

Nancy

Okay, in this case, we can log a ticket for you, and send it over to this email address. Let me know if that’s alright.

monicakin

Yes, thank you.

Yve360

yes that is fine

Jay

Hi @monicakin, @Yve360, I've sent you both separate emails, please could you reply to them as soon as possible.

SarahLou

I am having this issue with this job post https://jobs.dropbox.com/listing/5602475/apply

I tried to do it in an incognito window as well and it’s still not allowing me to submit.

Nancy

Hey @SarahLou! Our team is currently looking into it, so we’ll let you know as soon as we have more updates.

Sam DBX

Hi @SarahLou 👋🏽

If you're still having issues with this application, you can reach out via email at: accommodations@dropbox.com

Thank you, and good luck.

Sam

eozeoz03

Hi! I am attempting to apply for the product support representative role, but I am having a hard time. I fill out all the boxes and when I hit submit it brings me to the top of the page and does not submit my application. Should I send my application by email? Any help would be much appreciated.

Mark

There is no email submission available.

If the site isnt submitting try a different browser or make sure that all add ons are disabled and clear cache and cookies etc.

emeister

Hi Sam,

I'm still having the same issue. I already tried sending an email to the one you've suggested above. However, they've responded that the email does not address these matters. I've already tried to do the suggestions in this thread (clear cache, different browser etc.).

The role in question is here: https://jobs.dropbox.com/listing/6112367?gh_src=aonhf1

Please advise

I fill out all the boxes and when I hit submit it brings me to the top of the page and does not submit my application.

Are you sure that you're not missing any fields?

I just tested the form. The first attempt failed to submit and I was brought back to the top of the page, but if I scrolled to the bottom there was a message in red that a field was missing. Below that was an "Add Another" link intended for adding employment history. Once I added an entry there, the form submitted without an issue.

This is the form after attempting to submit it the first time:

Form error after trying to submit without adding any employment history.

This is the form after expanding the section to add employment history:

Form after expaning the section for employment history.

And just to add, when viewing the empty form before trying to submit it the first time, the Employment section is there and marked as required, though it's easy to miss as there are no fields visible to start with.

@BenDBX Perhaps the initial set of fields can be made visible to show that they're required, and clicking the Add Another link adds a second set, rather than the initial set.

Tagging you because I wasn't sure who to tag for this issue.

BenDBX

Thanks @Rich and @emeister for flagging this! I'll pass all of this onto our talent team for review. I agree that showing the Employment history fields would clear up the confusion here.

@emeister were you able to submit the application with Rich's suggestions? Please let me know if you're still having difficulty!

jerryhsi

Hi Sam, I am currently experiencing the same issue. Could I also submit my application to the email provided? accommodations@dropbox.com if not, Please advise on the next step. Thank you.

Hey @jerryhsi - thanks for bringing this to our attention.

I'm afraid you won't be able to submit your application to the email address you mentioned, but have you ensured that you're following the steps @Rich previously outlined?

Hi i am a college student and i was reached out by your emerging talent team to apply for the 2025 internship and when i click submit it takes me back to the top page again i don't know why please help

@brinly wrote:
Hi i am a college student and i was reached out by your emerging talent team to apply for the 2025 internship and when i click submit it takes me back to the top page again i don't know why please help

You're not filling out the form completely. Scroll back down to the bottom to see what fields you're missing, and refer to my reply above for more details.

my form was filled out properly so I don't understand why it keeps doing that

Hey @brinly - could you clear your browser's cache and/or try another browser and let us know if this persists?

I cleared my cache and also used a different browser it still not working

Hannah

Hey @brinly, can you please make sure that all of the fields are properly filled out on the application and confirm that you're not missing any of them?

hi Hannah all the fields were filled properly and it still keeps doing that I also tried to change browsers too and it not working

@brinly wrote:
all the fields were filled properly and it still keeps doing that ...

When it takes you back to the top of the page, are you scrolling back down to the bottom to see if there are any errors?