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How can I sync the Dropbox folder that's under my Mac Favorites, and not the one under Locations?

I recently upgraded to an iMac M3 desktop & now have 2 DropBox folders. The one I want to sync with is in the Favorites list & also in my User folder; the other is in the Locations list & it seems to be the one that is syncing with DropBox online. How do I get back to 1 version of DropBox that will sync as it did before the new computer?

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Hannah

Hey @Rellek7, thanks for posting your question to our Community.

In understand your Dropbox folder has been moved under Locations.

This is what happens with the new version of Dropbox for macOS on File Provider, which moves your Dropbox folder to ~/Library/CloudStorage.

You can read more about this change here.

If you have any questions, let us know.

Rellek7

I really think I need to start over. How do I uninstall DropBox & reinstall in MacOS 14.1.2?

Hannah

I wouldn't advise uninstalling and reinstalling the Dropbox app, now that you're on the File Provider version, @Rellek7 It might create other issues.

So, let's see how we can resolve this.

Do both Dropbox folders contain the exact same files?

What's the status of the app, when you hover over the Dropbox icon in your menu bar?

Rellek7

There is a difference in the content of the 2 folders. There are files I save to DropBox on a regular basis; they appears in the Dropbox folder under Favorites but not in the folder in the Locations list nor in the web DropBox

Nancy

Sorry for jumping in, @Rellek7. Can you clarify what’s the current syncing status of your Dropbox app?

Also, if you add a small file within the new Dropbox folder that has been created (under ~/Library/CloudStorage), do you see it on Dropbox online afterwards?

Rellek7

Not sure why it happened but the Dropbox folder in the Favorites list is not listed but it is still in my User folder. I tried saving a document to a folder in my Dropbox & it appeared both in the Locations Dropbox folder & online. Would it be safe for me to delete the Dropbox folder that is in my User folder?

Megan

Hi @Rellek7, in order for us to have a clear visual, would you mind sharing some screenshots of the Dropbox folders in both paths?

Do you see visible the Dropbox syncing icons in both of these folders?

Rellek7

I am running MacOS 14.1.2; I cannot locate the ~/Library/Cloud Storage folder in the system.

I don't see any specific sync icons in either Dropbox folder

Screenshot 2023-12-13 at 9.50.58 AM.jpg

Screenshot 2023-12-13 at 9.47.29 AM.png

Rellek7

Files now seem to be syncing with the Dropbox in the Locations list not the Dropbox in my User folder

Nancy

It’s most likely that the ~/Library/CloudStorage directory syncs to Dropbox, indeed.

Can you also send us a screenshot of the old Dropbox folder you see under your Favorites? Just to have a visual of what you see exactly.

Rellek7

The Dropbox folder that was in the Favorites list is no longer there but it is in my User folder (as shown in one of the two screenshots previously sent). Since the other Dropbox folder in the Locations list seems to be functioning, can I safely delete the Dropbox folder in my Users folder?

Jay

Hi @Rellek7, you can delete the Dropbox folder in the Users folder, provided that you're certain there aren't any files in there that you need to keep.

Rellek7

All seems to be working at this time. I must say that I am not pleased with the new version of Dropbox on MacOS Sonoma. I much preferred having access to my entire Dropbox on my desktop. Now I have to go online in my browser to view the entire contents of my Dropbox.

Megan

Hi @Rellek7, definitely keeping a note of your feedback!

If you need anything else, we'll be one post away!

Rellek7

I opted out of the beta version when I first had issues. If I want to opt back in, how do I do that?

Nancy

Hi again, @Rellek7. What’s the current app version you see when hovering over the small Dropbox icon in your menu bar?

Do you perhaps remember the older version that you had?

Rellek7

190.2.4865

I don't remember the older version.

Nancy

It looks like you’re still on the alpha version (this is what the XXX.2.XXXX signifies), so you don’t need to take any other actions on your end.