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I can't import files to Yamaha Chord Tracker via Dropbox

Chord Tracker can import music midi files directly from a Dropbox folder named Apps/ChordTracker. My Dropbox account is live in Chord Tracker settings but when I go to import the Dropbox file the import icon is grayed out and obviously can import the file.

What is my problem please?

REFERENCE, Chord Tracker manual, page 9, note 5

Rob in the UK

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Mark

Have you actually linked the Cord Tracker app to Dropbox? You will need to do that bit first.

The /Apps folder is a none user based on (i.e. its set up and configured by applications not end users).

Rob_in_uk

Mark, Thank you for the suggestion but my dropbox account is active in Chord Tracker, so that is not the solution. Also the folder structure was set up correctly by the App, i.e. Apps > Chord Tracker > File.mid

Jay

Hi @Rob_in_uk, if the files are visible on the Dropbox site, and Chord Tracker is visible here, then it means that on the Dropbox side of things, everything is connected.

Have you tried contacting the Chord Tracker developers for further assistance with this behavior?

Rob_in_uk

Yes, I've logged the issue with Yamaha but no response as yet. There is nothing wrong with my files because I tested with a valid existing file. The files are in the right location in Dropbox Apps > and when I click import in Chord Tracker I see a brief little icon as it tries to connect to Dropbox and greys out. As another test independent of Chord Tracker if I double click the file it automatically opens Smart Pianist. It works fine which I think proves to me the files are OK, there is just something that is stopping Chord Tracker 'talking' to Dropbox. Is it Chord Tracker or Dropbox? Thanks

Jay

Since it sounds like the app is connected to Dropbox successfully, and the files open normally, then it would be related to the continued connection between the two apps.

This is why it would be best to check with the developer of that app. The only suggestion I have would be to disconnect the app from here, and reconnect to your account in the Chord Tracker app.