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MacBook Pro isn't syncing new content.

Hi,
I have used Dropbox for a long time to jump between my to computers. It has always syncing so I always got access in the finder on the both computers to the files.

Suddenly today it don’t sync to my MacBook Pro and I need to go to the website to download my files. It standing syncing on the Dropbox taskbar all the time but nothing happens.

I have tried update, restart and reinstalling the Dropbox app but nothing works…

What should I do to continue the good benefits with the app?

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Megan

It might sound trivial, but can you try signing out of the app, then back in @Simple?

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Simple

I can’t download something in the finder either..

Megan

Hi @Simple, how are you today?

As a first step, can you check the syncing status on each of your MacBook Pro device? Once you do, let me know what it reports.

You might also want to have a look at this Help Center article.

Let me know more!

Simple

I have exactly the same problem. No number of files. Just seen the last synced media. And it was 2 days ago it did that sync. Just stand sync but nothing happens.

Simple

Haven’t stand anything there in any time that I have tried to fix it.

Simple

This is what happens when I trying to open a file.. Skärmavbild 2023-11-30 kl. 08.07.52.png

Nancy

Thanks for the screenshot, @Simple!

Can you please look at your menu bar (at the top part of your screen, close to your clock settings), and check if there’s a small Dropbox icon there?

If there is, I’d like you to hover over it, and send me the app version you see.

After that, please click on it, and send me a screenshot of its syncing status.

Simple

Yeah have tried that icon.

The version is 187.4.56 Skärmavbild 2023-11-30 kl. 18.23.05.png 91

Hannah

Thanks for the update here, @Simple.

Can you try the steps here, to fix hardlinks and permissions and let me know how that goes?

Simple

Didn't work..

Hannah

And just to confirm, you've already restarted your computer since this started happening, right?

Simple

A lot of times yes.

Megan

It might sound trivial, but can you try signing out of the app, then back in @Simple?