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Contextual Menus Exists (Mac OS) - But half do not work

mrothen828

My contextual menus are there, but several options do not work - I've tried everything under the hood, but no success

Share (not working)

Send a Copy (working)

Copy Dropbox Link (not working)

Version History (not working)

View on Dropbox.com (not working)

Make online only (working)

Screenshot 2023-11-29 at 10.38.59 AM.png

Screenshot 2023-11-29 at 10.42.25 AM.png

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Mac

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Accepted answers

Megan

Hi @mrothen828, I see, no worries.

What about the OS update, did you recently go through with one?

I'd also suggest that you try an advanced reinstall as our last resort here.

All comments

Megan

Hi @mrothen828, let's jump right into this!

As a first step, would you mind clarifying any troubleshooting steps you might have tried, in order for us to be on the same page?

Have you tried uninstalling, and then re-installing the app?

If you could also let me know the app's current version, and syncing status, that'd be amazing. You can check this one out, by hovering your mouse, over the little Dropbox icon, next to your WiFi.

Let me know of any updates!

mrothen828

I've done all of the above many times. v187.4.5691
Syncing says "Files up to date"

Megan

Hi @mrothen828, have you recently upgraded your OS, by any chance?

Would you mind following the steps that my colleague has provided here, and let me know if this improves the situation at all?

mrothen828

I tried - same issues

Megan

Hi @mrothen828, I see, no worries.

What about the OS update, did you recently go through with one?

I'd also suggest that you try an advanced reinstall as our last resort here.

mrothen828

Good News! The advanced reinstall seemed to do the trick!

Megan

Now that's amazing news @mrothen828!

Glad to know everything is back on track! Let me know if you need anything else! 😎