Errors from Salesforce Dropbox integration

Question

I am getting the following errors from one of our Salesforce customers who is using the Dropbox Salesforce integration app.  Any thoughts on what is going on here, and how this might be fixed?

Thanks Paul

Apex script unhandled exception by user/organization: ****details removed

Failed to invoke future method 'private static void moveRecordFuture(Id)' on class 'Dropbox_for_SF.HandleRecordChange' for job id '7078d00004eZXVk'

caused by: Dropbox_for_SF.DropboxClient.InvalidCopyException: Script-thrown exception

Class.Dropbox_for_SF.DropboxClient.handleStandardErrorCodes: line 710, column 1
Class.Dropbox_for_SF.DropboxClient.handleStandardErrorCodes: line 693, column 1
Class.Dropbox_for_SF.DropboxClient.moveFolder: line 461, column 1
Class.Dropbox_for_SF.HandleRecordChange.moveRecord: line 390, column 1
Class.Dropbox_for_SF.HandleRecordChange.moveRecordFuture: line 360, column 1

Hannah · Answer

Thanks, @Coacto, I just sent you an email, so we'll continue there.

Coacto · Answer

Thanks for the response.  The person that set up this user has since moved on, but their email address is still active, please go ahead and use the original email address for the ticket and we will change that at a later date.

Walter · Answer

Hey @Coacto, sorry to jump in here, but I just wanted to mention that we can only send you a ticket to the email address that's associated with your profile here, on our Community.

If you'd like to use another email address, you can try contacting our support team from your end.