Can't access basic files after upgrade to plus

Question

I just upgraded to Dropbox Plus on my Mac because my Basic plan had no more space.  Now that I've upgraded I can't find any of my Basic files.

Walter · Answer

Hey @smcleodbry, sorry to jump in here, but could you clarify if you have the Dropbox desktop app installed on your computer and if you've made sure that you're logged into the same Dropbox account both on the website and on the desktop app?

smcleodbry · Answer

I cannot see the files in Finder.  But, when I go to the Dropbox site, I do see the files.  Should I see the files in Finder?

Jay · Answer

Hi @smcleodbry, thanks for messaging the Community.

Could you clarify what you mean by this? Are the files not visible on your computer in Finder?

Are you able to see the files on the Dropbox site? Have you enabled Dropbox Backup?

This will help me to assist further!