Cannot save attachments of encrypted Outlook Mails via Add-in

Question

Hi!

Attachments of cncrypted Mails in Outlook cannot be transmitted to my dropbox via the Dropbox Outlook Addin.

The spinner keeps spinning and nothing happens.

As I possess the private key to these encrypted mails i dont see the reason why this should not be working.

Does anybody have the same problem and tell me what the problem might be?

Thx

Walter · Answer

Hey @stephanmo, sorry for the tardy response; are you still having issues with this?

In case you do, would it be OK if we reached out via email to have a further look internally?

stephanmo · Answer

Hi Walter, here are some visuals,

First screenshot shows mail with active dropbox addin -> Here I click on "Speichern (save)"

Second screenshot shows what happens immediately after I clicked the save button.

Third and fourth screenshot shows network traffic -> check_job_status says "in progress"

Walter · Answer

Hey @stephanmo, sorry to jump in here, but could you send us a couple of screenshots of the steps you take along with the screen you get stuck on so that we can have a visual too?