Child Item

How to get Dropbox for macOS on File Provider

I'm sure this is a common question, but I can't simply find the answer elsewhere. I want to buy a Dropbox plan and download a Dropbox app that works on my MacOS on File Provider. My Mac is at 13.5. I have a 2G free account, downloaded the app, and was surprised to see Dropbox in the place it was when I previously had Dropbox on this machine. But the app says I am not qualified to get the upgrade.

So. Simple question. How do I get a Dropbox onto this Mac that will work? I want local files, mirrored. Thanks.

Find more posts tagged with

Setting Up the Apps

Desktop

Mac

Spam

Insightful

Accepted answers

Hannah

Hey @johnkast, welcome to our Community.

If I understand correctly, you'd like to install the new version of Dropbox for macOS on your computer.

We’re currently still in the process of rolling out the updated Dropbox for macOS on File Provider.

The update isn't rolled out to all Dropbox customers at once, but rest assured that once your account is eligible, you will receive a desktop notification and an email to update the app.

You can see more info about what to expect here.

Let me know if you have any questions.

All comments

Hannah

Hey @johnkast, welcome to our Community.

If I understand correctly, you'd like to install the new version of Dropbox for macOS on your computer.

We’re currently still in the process of rolling out the updated Dropbox for macOS on File Provider.

The update isn't rolled out to all Dropbox customers at once, but rest assured that once your account is eligible, you will receive a desktop notification and an email to update the app.

You can see more info about what to expect here.

Let me know if you have any questions.

johnkast

Thanks. It's clear now. I'm not sure I can wait for Dropbox to invite me - I do want backup, so I might need to consider other methods.

John

WVDN-Justin

Yes, this is absolutely terrible. It has been "in the works" for years. When are we going to get this update? You guys said it was coming like last year. Then you said August. It's now September. It's been "rolling out" for like a year now. I don't even believe it, lol. It feels like a lie. My business counts on Dropbox to run our daily operations. If this update doesn't arrive before the end of the year, we will have to cancel and find a better cloud provider. This is unacceptable for a company such as this. We haven't been able to update our Mac computers in years because of this issue. We are missing out on the latest Mac OS quality of life features and security updates. Our apps are becoming outdated because we can't update our operating systems. Please Dropbox just release the update to us already. Do we have to beg, lol. Ridiculous.

Rich

@WVDN-Justin wrote:
We haven't been able to update our Mac computers in years because of this issue. We are missing out on the latest Mac OS quality of life features and security updates. Our apps are becoming outdated because we can't update our operating systems.

How does Dropbox prevent you from updating your systems? Even if your account isn't ready for the Dropbox File Provider update, you can still install and use Dropbox just as you always have.

WVDN-Justin

Because it causes too many issues, lol. That's the whole point in having Dropbox for Mac OS. Not being able to open files properly and everything pretty much destroys our workflow. Any workarounds are too much trouble and take way to much time. I simply want the update already. It's been years. They have no excuses. We've tried updating our computers before and it was just a complete mess. We had to revert. We have been waiting for an official update from Dropbox.

HTDUCK

This BULL**bleep** explanation again.

Seriously, it's been nearly two years now! Your competitors got it figured out.

Yet, you've been "slowly rolling out updates" for the past 6+ months (that were supposed to start last year).

The inability to link files in all of our Adobe Creative Cloud apps is absolutely f-ing up our production workflow. To this day, I still get the message of being "not eligible for the updated Dropbox for macOS on File Provider at this time."

WTF does it take to become "eligible?" I've been using Dropbox for more than 10 years. And this is absolutely blowing my patience and trust in you as a company. My subscription renews at the end of the year. But I think it might be time to evaluate other options. This lack of responsiveness from Dropbox is inexcusable to the millions of Mac users out there.