Can't upload - no error messages, it's just stuck on "uploading"

Question

I have plenty of space but I can't get a single file to upload. No error, it just shows "uploading" but it never changes from 0.

Hannah · Answer

Thanks for checking back with me, Amy.

How about an incognito window, can you please try from there and let me know what happens?

Amy Hager · Answer

I am using the direct website from Google Chrome. I don't have another option at my workplace.

Hannah · Answer

Hey @Amy Hager, thanks for bringing this to our attention.

Are you using our website to upload your files or our desktop app?

If it's the website, can you try from a different browser or a private browsing window, to see if you get a different behavior?

Let me know how it goes!