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Dropbox App won't open in macOS Monterey

I have installed the Dropbox App in my macOS Monterey and it won't open. I have tried everything, from updating all software updates, to uninstalling and reainstalling the app. I have allowed Dropbox to Full Disk Access and Accessibility. What can I do to fix this problem?

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Hannah

Hey @cristinatercero, thanks for bringing this to our attention.

Can you please check Emma's solution to this similar issue here in this thread, to see if it helps you as well?

Let me know how it goes.

cristinatercero

I had "Early Releases" already turned off. I deleted the old app anyway, rebooted and still it doesn't work.

Walter

Hey there @cristinatercero - sorry to jump in here, but could you try the offline installer from this page directly and let us know how it goes?

Thanks so much!

cristinatercero

Thank you for the reply. I installed the offline installer and still doesn't work. This same message pops up once I open the app.

Screenshot 2023-07-09 at 20.05.03.png

oliverharry12

If you have already updated all software and ensured Dropbox has the necessary access permissions, you can try these additional steps to fix the issue: Restart your macOS Monterey system and try opening Dropbox again. Check if any antivirus or security software is blocking Dropbox's access and temporarily disable it to see if that resolves the problem. Reach out to Dropbox support for further assistance and provide them with details about the issue and the steps you have already taken. Hopefully, one of these steps will help resolve the problem and allow you to open Dropbox successfully.

galtieroussel36

Hello everyone,

I hope you can help me: I have been using the dropbox ap on my desktop since forever, 2015, it has always worked perfectly, without any problem on my three Macs. Since yesterday, the app I have on my main Apple (OSX Monterey 12.7.4) is no longer working. It simply won't start: when I click the icon on the menu bar I can see the black and blue circling around, the app won't start. I have tried dozens of times to delete the app, download it with no success.

The day before it happened, I had resuscitated and old Apple machine where I used to have the dropbox app. I have deleted this computer from the ones where the app should be, no luck again. Can anyone help me please? I need the dropbox app for a few of my files. Thanks in advance for any help you might offer. My account is a basic free one.

Thanks ever so much.

Cristina

Hannah

Hey @galtieroussel36, thanks for posting to the Dropbox Community.

Can you please hover over the Dropbox icon in your menu bar on the affected computer and let me know the sync status and version of the app?

Thanks in advance!

galtieroussel36

Hi Hannah, thank you so much for your swift reply, this is very much appreciated. I have been using Dropbox in my small office for quite some years and it's disorienting not to be able to use it anymore. This morning the same thing happened on my other Appel (on Monterey as well). Here's the screenshot of what it gives when I hover the icon on the menu bar.

thanks so much for any advise you could give me.

Cristina

Capture d’écran 2024-03-28 à 11.32.25.png

Hannah

Thanks for the update, @galtieroussel36!

Just to confirm, if you go to your security page here, do you see that you currently have 3 devices connected to your account or more than 3?

galtieroussel36

Hi Hannah, thank you for your reply. Here's what I get when I go to the security page. the desktop app is only working on one Apple which is running on Catalina.

Capture d’écran 2024-03-28 à 13.49.33edit.jpg

Megan

Hey @galtieroussel36, thanks for letting us know more!

As a test, can you try to temporarily disable any antivirus/firewall or security software running on your machine, along with any other 3rd-party apps you may have on your device?

Is it possible that you have any ISP/router settings that could be restricting traffic to the following Dropbox domains?

galtieroussel36

Hi Megan,

thank you for your reply and for your help. I have box, Indesign and pcloud drive on my computer, I have tried to quit them and it still does not work. I do not have any firewall or protection on my apples. Dropbox on my catalina apple still works.

Thanks so much for any advice you might have.

Cristina

Nancy

Hi from me as well, Cristina! Have you also tried an advanced reinstall, by any chance?