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desktop disappeared on macbook

Hi. I've installed "Clean my Mac" applications and (I don't know how) after a scan of the system I've discovered that my desktop (all the folders) disappeared. They all are in my Dropbox account and it's impossible for me to bring them back because of missing permissions.

I know that i can use all of them by Dropbox but i want my desktop the same way it was before. Can you help me ? Thanx a lot

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Nancy

Welcome to the Community, @MarcelloSax64!

It sounds like you’ve enabled computer backup on your Dropbox app.

Can you please follow these steps to disable it, and let me know if they help?

Keep me posted for any updates.

MarcelloSax64

Hi. Thank you for your quick answer. I don't know if my problem is clear.

I just want my macbook with desktop like it is meant to be with all the folders in the right place.

I'm looking for my backup disk but i don't know if it may be appropriate for this problem.

This **bleep** software move everything in Dropbox ( i love dropbox but i don't want it for this)

Hannah

Hey @MarcelloSax64, if you follow the steps that Nancy linked in her reply, you will be able to disable the backup feature and return your desktop folders to their original locations.

MarcelloSax64

Hi. I've begun to do what you've said to me but i can't do it. don'y know why

Nancy

Hi again, @MarcelloSax64!

Do you want to tell me where you're having difficulty with the steps, so that we can look into this together? You can also send me a screenshot, if you prefer.

MarcelloSax64

Hi. Can you try using Team Viewer ?

If you want we can try this way.

Hannah

Hey @MarcelloSax64, unfortunately, we're not able to screenshare through the Community; is it possible to send screenshots of anything you might be having trouble with, so we can try to help you?

MarcelloSax64

Hi. I've saved all the files and folders i need from DropBox to an external hard disk. If i delete everything about Dropbox and copy the saved files and folders in my macbook desktop ? Do you think I'll solve the problem ?

Walter

Hey @MarcelloSax64, sorry to jump in here, but I just wanted to mention that the issue you're facing is not really clear to us, so we won't be able to advise if the actions you mentioned would solve the problem.

Could you let us know more information about the issue at hand and provide some screenshots of where you get stuck so that we can assist further?

MarcelloSax64

Empty Desktop Disk Diskopen diskopen disk 2the folder that contains everythingand the folders that were moved to DropBox

MarcelloSax64

Hi. I've tried to insert a sequence of screenshots to show you what is the situation now.

I've begun from the empty desktop and tried to follow what i do to have my files.

I'm from Italy and I know that it's not easy for me to explain but i hope You'll understand enough to help me.

Thanx a lot

Jay

Hi @MarcelloSax64, do you see any computer backup on this page?

MarcelloSax64

no. I don't have backups in this computer. i have a very old one in a separate hard disk

Walter

So you're not seeing any files or folders on this page - is that correct @MarcelloSax64 ?

MarcelloSax64

Hi. I'm back. I've been away for about a week. So...that's correct. there are no files or folders in my desktop. Everything has been moved to DropBox

Megan

Hi @MarcelloSax64, could you try following these steps, and let me know of the results?