Why is not Dropbox importing ALL files from Google Drive folder when importing it?

Question

I have to import a large amount of files from Google Drive to Dropbox by using the feature 'Add from Google Drive" and when I select a folder with 250GB of files from Google Drive to import to Dropbox, on the process is complete, the folder in Dropbox is missing files. Even I selecting the root folder of these files. Can someone explain what can be making this behave in this way?

Walter · Answer

Hey @RolfBly, sorry to jump in here and thanks for your feedback on this.

Let us know if anything else comes up!

RolfBly · Answer

Hi @Hannah, thanks for replying,

have you used the search bar in your 'all files' page, to search for the files, to see if they did get imported?

Yes I have, no they didn't. Meanwhile, I went through the folders list and imported the ones that were missing, only 216 files this time, all "mine" as in not shared with me, but stuff that I put in there myself and only I can see, change, etc.

If you try again, do you get any error messages during the process?

Good question, now that you mention it, yes and no, that is, I didn't try again (because very long wait for 4k files & all's there now) but here's what happened.

I create the target folder and click "Import from Google Drive". Immediately after the Google authentication (or once auth'd for a single session), ia small window appears "Couldn't upload files from Google Drive, Check your internet connection and try again, or download your files and folders from Google Drive and drag them into Dropbox", immediately after which the "select files" window appears.

Yesterday before uploading the small batch, I x-'d out of the "select files"-window, and clicked Try Again on the warning window. Then the warning disappeared and I could select the remaining stuff.

I'm pretty sure I didn't x out & hit Try Again before I uploaded the big batch, the evening before. So one gets this hunch that the "select files" window appears somewhat prematurely.

I could try again, some time later this week, this time forcing Try Again. It's not a lot of buttons to push.

Bottom line though: an "import all" button would still be nice.

Cheers,

Rolf

Hannah · Answer

Hey @RolfBly, thanks for bringing this to our attention.

Just to be sure, have you used the search bar in your 'all files' page, to search for the files, to see if they did get imported?

If you try again, do you get any error messages during the process?