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I want to stop using dropbox and I want my files to back off DropBox and go onto my computer

Hey, so I want to stop using dropbox and I want my files to back off DropBox and go onto my computer because I have the dropbox Basic and I had 100go free when I get my computer but now it will expires in few days and I don't want to pay that much because I don't need it. So I just want to get my files on my computer and quit DB. I'm on windows. Please help me ">😫

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Nancy

Thanks for posting on the forum, @speilee!

Just a clarification; are you referring to the files currently uploaded to your Dropbox account here, or have you also enabled computer backup and you’d like to make sure your main computer folders (Desktop/Documents/Downloads) go back to their original locations first?

Let me know, and we’ll take it from there.

speilee

Yeah I want my main folders go back to thir location. Like when I save à picture and its sync in Dropbox, I want to be able ti have ut on my computer even if I uninstall dropbox

Megan

Hey @speilee, you can see more info as to how you can disable Backup here.

If you have any questions, feel free to let me know.

rbmtexas

I have the same issue. Still getting 'link' on documents 'where are my files". I want to get all of my files back on my computer as I no longer want to use Drop Box.

rbmtexas

I removed the Drop Box App but my files still appear to be on Dropbox. When I look at the Documents folder I have recent files and then the DropBox Icon with 'Where are my files'. How do I get ALL of my files back into the Documents folder?

dockap

I want to do the same. Dropbox has caused a mess on my computer (mac) and I've been trying to drag all the files in the dropbox folder to my portable hard drive. I removed the checks in the boxes for backup to dropbox but it appears some folders I dragged into the portable drive are empty. How do I get all my files downloaded from dropbox and remove its "tentacles"?

Nancy

Hey @rbmtexas and @dockap. Just to make sure we're on the same page; did you follow all the steps outlined here to disable computer backup, before taking any other actions on your Dropbox app?

Let me know, and we can take a closer look.

dockap

nothing is being backed up now. I want to return control of my computer to me I don't know how else to put it. Going into the "backup and sync" when clicking on the dropbox in menu tab does not seem to do much, have to go through preferences to backup. Again, I would like to remove its actions on my computer, if I keep the software at all I think I'd rather manually drop files into it.

Nancy

I totally understand.

To guide you further, I'd like you to send me a screenshot of what you see on this page.

Give me a nudge when you're ready.

dockap

funny that you want a screenshot as for weeks I've been unable to save screenshots until yesterday when I realized dropbox was the link to saving them and was not actually doing that. Changed the screenshot setting back to my computer and ta-da! Another reason I want it off. This screen shot has several portable drives listed and they are either deleted or apparently in pause (didn't want to chance it when dropbox wanted to know if it should delete the files from that drive. Already not backing up mac I guess as it's off the list.

Screen Shot 2023-07-19 at 3.15.13 PM.png

Hannah

Hey @dockap, if backup is off for your computer, and you still have the Dropbox app installed, you should be able to reset your desktop folders back to their original locations, by following these steps:

1) Click the Dropbox icon in your menu bar.
2) Click your profile picture or initials.
3) Click 'Preferences'.
4) Click the 'Accounts' tab.
5) Press the Option key and at the same time click the 'Reset OS folders locations' button.

Let me know how it goes!

dockap

Screen Shot 2023-07-21 at 3.11.43 PM.png where is "Reset OS folder"?

Jay

Hi @dockap, are you holding down the Option/Alt key on your keyboard when viewing that tab?

dockap

Yes holding down Option key I get this:

Fix permissions

Fix Hardlinks

Reset File System Warning options

Add team accounts

So which of these phrases is the one to which you refer? The choice you supplied is not here and since I no longer trust this software I'm not hitting anything that is not clearly explained

The ongoing discussion really reinforces my thinking I have to say. In fact, considering closing the account completely rather than just using it as a cloud with no backing up and just saving a few files or if I have to use it with some work I do with others.

Jay

It looks like the option isn't there in this instance. Could you clarify exactly what issue you're experiencing?

Is the computer backup option running, so certain folders are in the Dropbox folder, or is it only the external drives that are backing up to your account?