I changed a file name on my computer and it's not showing up on my other devices

JEM58

I am having sync issues. I was on my desktop and changed the name of a file. I went to my laptop and my other desktop a few days later and the new file name is not showing up. It is still the same old file name. It shows up as a new file name when I go to Dropbox online though. What can I do, besides restart my computer which is not solving the issue, to get the file to show up under the new name? Thanks!

Hannah

Hey @JEM58, thanks for bringing this to our attention.

 

If the new file name appears on your account online, that means that the change has synced with your account, but not with your other two devices, so that's where the sync issue must lie.

 

Can you check the sync status and version of the Dropbox app on your laptop and your second desktop?

 

You can do so, by hovering over the Dropbox icon in the system tray/menu bar.

 

Let me know what you find and we'll go from there.