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macOS Monterey - major sync issues, local PDF files cannot be opened

Hi there,

MacBook Pro mid-2015/retina model, running Monterey 12.6.2. I am having a really frustrating but somewhat intermittent issue with the (disastrous, by all accounts) recent macOS update/changes.

Context - I work with a lot of PDF files, creating/exporting a lot and storing almost everything on Dropbox (for now, though I am seriously considering ending my contract and looking elsewhere). I am often commuting so working on the train with unreliable WiFi or hotspots.

If I move a PDF file into my Dropbox folder while the connection is offline or unstable, I lose access to the file completely and it cannot be opened - even though it is a local file, created on this very machine. This has only been a problem since the recent CloudStorage changes. I just want Dropbox to work how it used to - as a folder on my machine that I could use like any other local folder, which then updates/syncs when connected but never stopping me from accessing my own local files.

Currently, when I put a PDF in Dropbox with an unstable connection, I lose access to it immediately until online. This cannot possibly be working as intended, right? Am I going crazy?

Take as an example this file that originated in my Downloads folder on the system. I just moved it into Dropbox and am currently connected via mobile hotspot so connection is a little patchy but I do have internet (obviously). The file appears like so:

Screenshot 2023-06-07 at 13.53.03.png

With a cloud icon and an empty progress bar on the icon. I was perfectly able to open this file 30 seconds ago, while it was in Downloads, before moving it into Dropbox.

Now, if I open it, or even just try to move or delete it, I get some kind of error, normally this:

Screenshot 2023-06-07 at 13.53.33.png

Or sometimes just a generic "The operation was cancelled" dialogue box. I am completely locked out of my own file.

Normally after the internet connection stabilises or my system restarts, Dropbox completes syncing and I can open the file. But this is not satisfactory for me, as I am often working within Dropbox to open, create and edit PDF files, even without an internet connection.

Is this behaving as expected? If so, I cannot continue using Dropbox as I am losing hours of work by not being able to open my own files until they are... uploaded..? It makes no sense to me! Any fixes would be welcome but this is quite hard to replicate

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Walter

Hey there @dandandaaan, sorry to hear you're having issues with this and thanks for all the information you provided and the screenshots too.

Can you please let us know the version and status of the desktop app installed on your computer as shown in your menu bar?

Also, have you tried making those files available offline as outlined here before trying to access them?

Keep us posted, Dan.

dandandaaan

Hi there,

Thanks for the response. It's Dropbox v175.4.5569

I can't make the files available offline when I add them, as the Dropbox context menu options don't appear - I assume because the file isn't "uploaded" yet.

Kind regards,

Dan

Walter

Have you tried waiting till the app finishes syncing your changes and state 'up to date' in your menu bar before trying to make them available offline, Dan?

dandandaaan

Hi there,

Yes of course this works fine. However this does not address my problem - as stated, I am often working without a reliable internet connection. At these times, I need to be able to treat Dropbox as a normal local folder in order to create and access PDFs in it, without being online and fully synced. This was not an issue before the recent macOS changes. Is this no longer possible?

Dan

dandandaaan

Hi there,

Just chasing this - any advice at all? I can’t open or copy and paste files inside my Dropbox while I’m offline. Is this intended behaviour?

LynnDbx

Apologies for the delay and that you're having this bad experience. I got to this issue today and tried to reproduce it but was unable to do so on macOS 13.5 with the internet turned off, with a text file or a PDF file.

Which version of macOS are you on? Does this occur for multiple machines (if you have multiple) or a specific device? Does it only happen if the internet is patchy vs. completely off? I'd appreciate the extra information to help us figure out what's going on here.

LynnDbx

Ah just realized you mentioned your macOS version in your original post. It's quite possible this has been fixed by Apple on a later version of macOS (newer than macOS 12.6). Would you be able to update to a newer version of macOS to see if this is resolved? Or possibly have another machine on a newer version of macOS that you could try this out with to see if it happens there as well?