Certain Google Docs won't open

atvuong

We're having issues with certain gdoc files not opening, the error reading as: 

 

Google Docs encountered an error. Please try reloading this page, or coming back to it in a few minutes.

To learn more about the Google Docs editors, please visit our help center.

We're sorry for the inconvenience.
- The Google Docs Team

 

Anyone know how to fix this? It's not a cache/cookie issue as no one in our org is able to open and we've all cleared cache and it's the same handful of files that won't open. I tried creating a copy of the gdoc but can't open the copies either. I can save as PDF and create a new google document but that's not a long-term solution if this becomes common.

Walter

Hi there @atvuong, thanks for your post on the Community. 

 

There's an issue with the Google Editor that's affecting some users at the moment. You can check it out and subscribe for updates through our status page. 

 

I hope this helps a tad.