Child Item

Trouble pairing two accounts on my computer

Hello!

For three years I worked with a small company that used a Dropbox team account. For years I've had a personal one. During the pandemic when all of the work was from home and I had to use my own computer for work, I could sync within my own computer both accounts at the same time - having live sync on both folders at the same time.

I left that company and now I am back and when I try to sync once again both accounts in the same computer, it appears an error message of please login with your paired account. I have been on my company team account settings, unlinked a previous account that had been linked and once I try again in vain as the message keeps repeating.

Am I missing anything? Once it is linked with one account is it linked forever? Is it an app bug?

Find more posts tagged with

Desktop

Multiple Accounts

Insightful

Needs info

Accepted answers

Mark

Hi @Lydia G

Either of those will link your business and your personal Dropbox accounts. That will mean at the bottom of the Dropbox website you can click on your name and swap between the two and you will have 2 Dropbox folders on your computers 🙂 one for work and one for personal.

All comments

Walter

Hey @Lydia G, sorry to hear you're having issues with this.

Could you send us a screenshot of the exact error you're getting so that we can have a visual too?

Thanks!

Lydia G

Hello again and thanks for the swift response!

So, my main question is - I link my personal Dropbox to my team Dropbox using either of the options below:

Screen Shot 2023-06-05 at 10.28.57.png

Screen Shot 2023-06-05 at 10.28.40.png

That is, in an effort to sync with a personal computer instead of pairing with a single account from the browser. In theory that should link my team dropbox with my personal only in my computer. However, a colleague of mine does the same and it is a game of he log in, he logs me out. Is it a thing to have more than one account this way anymore? Or are we doing the process all wrong and interfering with each other?

Thanks again!

Mark

Hi @Lydia G

Pradeep1

I am having the same problem. I had linked a team account and unlinked it a few years back. I am now trying to link a new account but it is not linking. I am getting an error message 'That account can’t be paired. You can only pair one work account with one personal account.'

Mark

@Pradeep1 wrote:
I am now trying to link a new account but it is not linking. I am getting an error message 'That account can’t be paired. You can only pair one work account with one personal account.'

As the error says @Pradeep1 you can only link a paid Business account with another one. It isn't possible to link just a Teams one, it has to be a Business one - so Dropbox Business or Buisness Plus.