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Dropbox defaults to Backups

Hi,
Today my Dropbox suddenly started redirecting into "Backups" and I am unable to upload files to my account. It seems to want to automatically backup or sync all my files which I do not want. I searched for instructions of how to disable backups but can't find the settings listed.

According to Dropbox help page the disabling should happen by:

Open your Dropbox desktop preferences.
Click the Backups tab.
Click Manage backup.
Under Adjust settings, click Disable backup.

I can get to point 3 but I don't have any 'Adjust' settings option.

The screen is showing that my Mac is disabled for backups and the only action I can take is to enable backup...

Has anyone else had the same issue and how did you resolve it?

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Comments

Hannah

Hey @NI44, thanks for bringing this to our attention.

Can you please clarify what you mean by "Dropbox suddenly started redirecting into "Backups" and I am unable to upload files to my account"?

How are you being redirected and at which point of which process?

Are you having trouble opening your Dropbox folder to add files to your account?

Any additional info would be really helpful.

Thanks in advance!

NI44

Hi Hannah,

I can get into my main Dropbox home page (https://www.dropbox.com/home) but as soon as I try to access a location/folder, I am redirected to https://www.dropbox.com/backup/all

This only started happening today and my Manage Backup screen does not give me the option to Adjust Settings -> Disable Backup.

Thank you in advance for any assistance.

cinergia

I have the same issue.

When I try to acces my folder, it changes from dropbox to dropbox backup

Hannah

Thanks for joining this discussion, @cinergia and thanks for clarifying, @NI44.

If you access our website through a different browser or a private browsing window, are you getting the same behavior?

cinergia

Yes, I just tried it with 3 different modes.

1) Mozilla Firefox

2) Mozilla Firefox private mode

3) Google Chrome

I ended the same way with the 3 options commentad above. When I try to acces my folder, dropbox changes to dropbox backup and i can't do anything in the folders.

Thanks

NI44

Doesn't seem to be computer related either. I've tried with 2 computers and the same thing happens. Even if I type in the URL 'home' instead of 'backups' it just redirects to backups and I can't access any of my folders.

The changed happened overnight, last night I uploaded files and folders to my Dropbox and in the morning I couldn't do this anymore.

Megan

Hi @NI44 & @cinergia, when you're getting redirected to the Backup page, do you see any active backups at all?

NI44

Hi,

My Mac is listed but it's unlinked.

In the 'Manage Backup' settings I can only activate the backup for my Mac (which I don't want to do as it would sync it with my laptop which would then run out of memory), I don't have the 'Adjust Settings' option to disable backup.

Jay

Hi @NI44, the backup for the Mac wouldn't sync to a laptop, as it's a one way backup to the site.

Do you want to keep the Mac backup on the site? Have you tried deleting the backup for the Mac?

NI44

Hi,

I don't want any backups for any of my computers and I haven't set up any backups either, I only wish to upload selected files and folders from my computer. However, currently I am unable to access any of my files or folders on my Dropbox account.

Jay

Have you tried deleting the backup from the site via this link?

NI44

Hi, no I was scared to delete the device as it's unlinked to backups and since I can only access my Dropbox via Backups, if I delete my device I was worried it will delete all the files I have uploaded so far..?

NI44

I was just on the chat to Dropbox support and they advised how to sort this out.

I had to copy my main folder (in my case called Mac) from the Dropbox home page and paste it in the same location - ie. make a copy in the same location.

After this I was able to delete the original main folder (Mac) by going into the redirected backups/all page and delete it from there.

I now have a new main folder called Mac (1) which I can access normally.

Megan

Awesome news @NI44 & thanks for updating us here.

If you need anything else, we'll be one post away. Just give us a shout!