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Dropbox文件打不开，一直在同步中，无法完成同步 (syncing can't be completed)

右下角Dropbox应用显示蓝色同步中状态，但文件一直同步不了，文件大小仅77kb，请问如何解决？

Dropbox版本号173.4.6706，系统是win11，网络一切正常

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The Dropbox application in the lower right corner shows a blue syncing status, but the file has not been synced, and the file size is only 77kb. How to solve it? The version number of Dropbox is 173.4.6706, the system is win11, and the network is normal

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Walter

Hey @Kira0418, sorry to hear about this.

Could you update the app's version from this page directly and let us know if this persists?

If it does, please send us a screenshot so that we can have a look too.

Thanks!

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嘿@Kira0418，很遗憾听到这个消息。

您能否直接从此页面更新应用程序的版本，如果问题仍然存在，请告诉我们？

如果是这样，请将屏幕截图发送给我们，以便我们也可以查看。

谢谢！

Kira0418

你好，我已更新到最新版本应用，问题依旧没有解决，请您协助，谢谢

微信截图_20230523181952.png 微信截图_20230523182131.png

Kira0418

提示下载完毕，但依旧无法打开文件

微信截图_20230523182838.png

Nancy

感谢您提供屏幕截图 @Kira0418！

您能否从您的 Dropbox 应用程序上传一个小文件，然后让我知道它是否出现在 https://www.dropbox.com/home 上？

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Thanks for the screenshots, @Kira0418!

Can you please upload a small file from your Dropbox app and let me know if it appears on https://www.dropbox.com/home afterwards?

Kira0418

hi @Nancy ，

经过测试它并没有出现在 https://www.dropbox.com/home上

Kira0418

@Nancy 你好，

当我重启电脑并重启Dropbox应用程序后，刚刚的测试文件成功上传了，但我仍然打不开其他文件

Hannah

嘿@Kira0418，感谢您让我们更新。

尝试同步的 PowerPoint 文件是否已完成同步？

您无法打开什么样的文件？

在尝试打开它们时，您是否收到某种错误消息？

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Hey @Kira0418, thanks for keeping us updated.

Did the PowerPoint file that was trying to sync finish syncing?

What kind of files are you not able to open?

And are you getting some kind of error message, when trying to open them?

Kira0418

hi @Hannah ，

我尝试同步的 PowerPoint 文件已完成同步，且在网页版中可以打开，

在Dropbox 应用程序中任何文件都无法打开，

打开时没有收到任何错误提示，只是一直显示在打开中

Hannah

感谢更新！

同步完成后您是否重新启动了计算机，看看是否有帮助？

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Thanks for the update!

Have you restarted your computer after syncing finished, to see if that helps?

Kira0418

I have restarted my computer for many times, but it doesn't help

Hannah

Thanks for trying, Kira.

If syncing is finished and you can open the files online, can you please quit/close the Dropbox application, to see if your issue persists while the app is closed?

Kira0418

hi @Hannah

After closing the dropbox application , i cannot reopen it unless restarting my computer.

I can't open any files through the dropbox application.

By the way, I find my file with a brown box next to it

Jay

Hi @Kira0418, the box icon there is related to OneDrive on your machine.

Could you try opening the Dropbox desktop application and mark the file as available offline, and then try quitting the app to play them.

Kira0418

hi @Jay

I don't have Onedrive on my computer，and I can't find the offline button when right click on the file，please help

Hannah

I don't see any other Dropbox options in the right-click menu in your screenshot either, Kira; is the Dropbox application running at the moment or is it still closed?

Kira0418

I reinstalled my computer system and all the problem were solved, thanks for the help these days!

Hannah

Oh, I'm happy to hear that, Kira!

If you need anything else, please let us know.

Have a great weekend!