Hi there. I am using dropbox for about 10 years. A few days ago my gentoo linux PC was upgraded its python version to python-3.11. The following i see when i try to start dropbox. Any ideas why? Failed to run Python command: !! dropbox: fatal python exception: Traceback (most recent call last): File " ", line 991, in _find_and_load File " ", line 975, in _find_and_load_unlocked File " ", line 655, in _load_unlocked File " ", line 618, in _load_backward_compatible File " ", line 259, in load_module File "linecache.pyc", line 8, in File " ", line 259, in load_module File "functools.pyc", line 18, in File " ", line 259, in load_module File "collections/__init__.pyc", line 21, in ImportError: /opt/dropbox/operator.so: undefined symbol: _Py_ZeroStruct Bootstrap panicked!!

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dropbox does not start after recent upgrade on gentoo linux

Hi there. I am using dropbox for about 10 years.

A few days ago my gentoo linux PC was upgraded its python version to python-3.11.

The following i see when i try to start dropbox. Any ideas why?

Failed to run Python command:
!! dropbox: fatal python exception:
Traceback (most recent call last):
File "<frozen importlib._bootstrap>", line 991, in _find_and_load
File "<frozen importlib._bootstrap>", line 975, in _find_and_load_unlocked
File "<frozen importlib._bootstrap>", line 655, in _load_unlocked
File "<frozen importlib._bootstrap>", line 618, in _load_backward_compatible
File "<frozen zipimport>", line 259, in load_module
File "linecache.pyc", line 8, in <module>
File "<frozen zipimport>", line 259, in load_module
File "functools.pyc", line 18, in <module>
File "<frozen zipimport>", line 259, in load_module
File "collections/__init__.pyc", line 21, in <module>
ImportError: /opt/dropbox/operator.so: undefined symbol: _Py_ZeroStruct

Bootstrap panicked!!

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ngorelen

Thank you Walter.

That was the solution i was looking for.

What i did follows: install dropboxd diamond, python dropbox.py start -i.

This starts at the samet time the dropbox client.

I just had to connect my dropbox account to my computer dropbox location.

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Walter

Hey @ngorelen, sorry to hear about this.

Could you send us a screenshot of the exact error you're getting so that we can have a look too?

Any additional information is more than welcome!

ngorelen

Hi Walter, thanks for a quick reply. I am getting exactly what i wrote you:

kol3#log> dropbox
Failed to run Python command:
!! dropbox: fatal python exception:
Traceback (most recent call last):
File "<frozen importlib._bootstrap>", line 991, in _find_and_load
File "<frozen importlib._bootstrap>", line 975, in _find_and_load_unlocked
File "<frozen importlib._bootstrap>", line 655, in _load_unlocked
File "<frozen importlib._bootstrap>", line 618, in _load_backward_compatible
File "<frozen zipimport>", line 259, in load_module
File "linecache.pyc", line 8, in <module>
File "<frozen zipimport>", line 259, in load_module
File "functools.pyc", line 18, in <module>
File "<frozen zipimport>", line 259, in load_module
File "collections/__init__.pyc", line 21, in <module>
ImportError: /opt/dropbox/operator.so: undefined symbol: _Py_ZeroStruct

Bootstrap panicked!!
Aborted
kol3#log>

this is you can see from the screenshot below.

ngorelen

Walter, i was thinking about the record of those error messages which dropbox can save somewhere in my directories, such as ~/.dropbox ? But i could not find any.

The screen error message is saying "Failed to run Python command". Is there a way to give dropbox a specific instruction which python to run? I worry that it tries to run the latest python-3.11, which may give those errors. Perhaps i can change some scripts for running dropbox?

Walter

Thanks for the additional information @ngorelen

Could you try following the link from this page to download the python script and let us know how it goes?

ngorelen

Thank you Walter.

That was the solution i was looking for.

What i did follows: install dropboxd diamond, python dropbox.py start -i.

This starts at the samet time the dropbox client.

I just had to connect my dropbox account to my computer dropbox location.